Configuring an App in ArcGIS Online (Public)

[deleted-user-W17i9rKaOdiH]

Hi,

I created a web app from a template that I would like to edit. However, when I go to the application details for the app and then select configure app, it takes me to the configure screen but it never opens. The blue vertical dashes just keep flashing over and over again like the screen shot shows below and all options are greyed out.

Am I not able to edit an app that I created with the public account? If this is not the problem, any ideas what else is going on?

[JamesPreston]

Hi Kelly,

Would you like another couple to assist your investigations? We have two that have this issue, they are both public, and using the Basic Viewer Template:

http://wcc.maps.arcgis.com/home/item.html?id=5124e3e71a634668a6bc29b3972a7ea8

http://wcc.maps.arcgis.com/home/item.html?id=648d19986c0c4b24b6e9fccb64c6f59c

Cheers

[KellyHutchins]

James Preston​ looks like your apps are failing for the same reason as Carlynne's so try the workaround above and let me know if it works for you. Note that this will remove the configured search and you'll need to reconfigure your search using the template config panel.