Access to the Hub admin application

395
4
02-14-2018 07:21 AM
moussa92moussa92
New Contributor

Hi, 

When I wanted open the Hub admin application, I had a problem; the error message is :

"Community accounts not supported
You are currently signed in with a Hub Community account. This account does not have privileges to administer hubs"


but i'm signed in as an Administrator of my organization

Do you have any idea about this problem ?

Thanks

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4 Replies
GrahamHudgins
Esri Regular Contributor

The Hub's community org is just used to house the community users that sign up/follow your initiatives. To administer the Hub please login as your normal ArcGIS Online org 

moussa92moussa92
New Contributor

i didn't understand !
What is the diffrence betwen org community account and normal org ArcGIS account ?
because i used my normal org account

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GrahamHudgins
Esri Regular Contributor

can you please open a support case so we can have a more detailed investigation?

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BeckyColwell-Ongenae
New Contributor III

I'm having this same issue while trying to create a new event in hub premium. I get the following error message:

Community accounts not supported  You are currently logged in with a Hub Community account. This account does not have privileges to administer Hubs.I tried creating the event using my normal AGO account, but can't seem to link it to the initiative in our Hub Community account.

 Related Initiative - This field can

How do I bridge this gap?

Thanks,

~Becky

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