Issues creating offline areas since ArcGIS Online and Field Maps update

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02-24-2023 09:02 AM
Linde_Carmack
Occasional Contributor

Since the ArcGIS Online and Field Map updates this week I have been unable to package a new offline map area for our organization's main mobile map. I have been packaging a new offline area weekly for a year and a half without issue, except for failures after the November 2022 ArcGIS Online/Field Maps update which were eventually resolved by Esri. Since that fix it's been working fine again until this week's update. 

I have had some intermittent success packaging small areas, but they are a fraction of the size the required. I made a copy of the map and was able to get one successful full-size area packaged but it has failed every time at full size after that one success, and multiple times at smaller sizes.

Anyone else having trouble?

Post about failures after November update: https://community.esri.com/t5/arcgis-field-maps-questions/issues-creating-offline-areas-since-the-no...

 

4 Replies
MarianneFarretta
Esri Contributor

Hi Linde, I'm sorry to learn of the issue you're having--can you create a Support case so our teams can take a look?

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Linde_Carmack
Occasional Contributor

Just submitted a case, #03274738

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ChrisDunn1
Esri Contributor

Hi @Linde_Carmack - there were some hiccups with the rollout of the latest update but they have been resolved. Do you mind testing again? If you still cannot download larger offline areas then the case you opened will be the best way to continue assessing the issue.

Thanks!

Chris

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Linde_Carmack
Occasional Contributor

Still failing for me unfortunately. I'll continue updating the support case. 

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