Field Maps update to 25.2.X creating editing issues

[GrantHoward1]

Still investigating what the heck is going on, but it seems users who have older versions of Field Maps 25.1.X (or older) can still edit editable map features. Users on version 25.2.X cannot edit those same editable map features. They don't even get a feature popup when they tap the feature.
This issue does not seem to be limited to iPads, iOS versions, Androids, etc. 

It appears that the root of the issue is based on the Field Maps app version being used.

This is a huge issue for us as many (but luckily not all) of our field staff devices update apps automatically. We are a Public Works department and we use ArcGIS Online as our work order system.

This issue is very serious to our work functions and business continuity. 

Anyone else having similar issues? I saw a fresh post stating that the new Field Maps app versions were also causing issues when connecting to Trimble GPS devices.

ESRI, I sure hope you are dedicating an army of resources to fixing this critical issue. 
Maybe consider rolling the app version update back?

[DavidForbuss1]

Hi Grant,

There's a few of us having the same/similar issue, see this thread: https://community.esri.com/t5/arcgis-field-maps-questions/error-submitting-after-field-maps-25-2-0-u...

[GrantHoward1]

actually, I'm not even getting to the edit option on my map. It's like the screen doesn't recognize the taps and no popup/edit option every displays.

I did some testing on a browser too.
In Classic Map viewer it is not honoring "enable editing". There's no editing option. In New Map Viewer it is editable. So that's confusing.

And I still have some maps that have editable features where the popup/edit option displays. 
So I'm investigating what's the difference? Culd it by symbology type? Editing forms were used/not used? Not sure yet.

[GrantHoward1]

thanks!
somehow it's comforting knowing there's several of us with the issue
hopefully it's resolved soon

[DavidForbuss1]

Luckily for me it's a Friday, so I only have a few field crews out that this is affecting.  Monday will be a different story though. 😬

[GrantHoward1]

same deal - guess I'll be getting the paper and highlighters ready 😭

it blows my mind how often ESRI software updates break things

[DavidForbuss1]

Go have a look at the other thread I linked up top.  Tech support discovered that duplicate layers are causing the issue too.  I wonder if the aggregation creates a temporary duplicate layer or something.  Anyway, I had to remove any duplicated layers in my map and its working now.

[ColinLawrence]

Hey @GrantHoward1 , are you able to add new features to the same layer that wont show the popup, via the Collect (+) button? What happens if you add the underlying layer(s) to a new map and try that one? If its not reproducible in all of your maps are there any other details you can provide about the problematic map(s) like how they are created and what type of forms/popups/arcade/etc are used? Thanks

[GrantHoward1]

I figured it out.
The layer that was not working had 'aggregation' enabled. As soon as I disabled that functionality the layer works again.
It's very frustrating though that ESRI's software updates continuously break current functionalities, and it's up the customers to figure out the fixes.

[ColinLawrence]

Thanks for reporting this. With clustering on you should get a different type of popup, a Cluster Summary popup. Are you seeing this popup where you have areas of multiple features close enough together where they are clustered in the UI? For some reason, popups for single features are not being returned when aggregation is turned on in the Map. The team will look into this.