Web App builder in Enterprise 10.8.1 suddenly not working.

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4
12-01-2020 08:20 AM
MarkBalman
Occasional Contributor

When trying to create new web app I can preview a template fine but when trying to create it just hangs with the following

 

MarkBalman_0-1606839357858.png

The following is the console output (Chrome)

TypeError: Cannot read property 'small' of undefined
at eval (/portal/home/webmap/js/esri/dijit/Configure.js:323)
at Array.reduce (<anonymous>)
at Object._getSharedValue (/portal/home/webmap/js/esri/dijit/Configure.js:322)
at Object.eval (/portal/home/webmap/js/esri/dijit/Configure.js:314)
at jsapi:64
at Array.forEach (<anonymous>)
at Object.eval (/portal/home/webmap/js/esri/dijit/Configure.js:308)
at jsapi:64
at Array.forEach (<anonymous>)
at Object._updateSharedValue (/portal/home/webmap/js/esri/dijit/Configure.js:307) "TypeError: Cannot read property 'small' of undefined
at eval (/portal/home/webmap/js/esri/dijit/Configure.js:323:19)
at Array.reduce (<anonymous>)
at Object._getSharedValue (/portal/home/webmap/js/esri/dijit/Configure.js:322:58)
at Object.eval (/portal/home/webmap/js/esri/dijit/Configure.js:314:18)
at /portal/jsapi/jsapi:64:337
at Array.forEach (<anonymous>)
at Object.eval (/portal/home/webmap/js/esri/dijit/Configure.js:308:24)
at /portal/jsapi/jsapi:64:337
at Array.forEach (<anonymous>)
at Object._updateSharedValue (/portal/home/webmap/js/esri/dijit/Configure.js:307:36)"
l @ jsapi:115
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/wrappers/ItemBrowser.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Component.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Dropdowns/AccordionDropdown/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Loaders/LoaderBars.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Filters/CategoriesFilter/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Navigation/TabNav.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Modals/MobileWrap.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Dropdowns/Ago2018Dropdown.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Filters/MapAreaFilter.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Dropdowns/BasicDropdown.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Buttons/ToggleSwitch.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/DateSelection/DateRangeSelector/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/DateSelection/DatePicker.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Dropdowns/SortDropdown/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Navigation/Pager/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Filters/CreatedFilter/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Filters/ItemTypeFilter/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Buttons/Toggle.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Buttons/SvgButton.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Dropdowns/TextOptionDropdown.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Modals/Overlay.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Buttons/IconButton.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/ItemBrowser/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Filters/ModifiedFilter/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Filters/SharedFilter/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Filters/StatusFilter/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Filters/FolderFilter/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Filters/GroupFilter/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Buttons/CheckToggle.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Filters/TagsFilter/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Filters/CollaborationFilter/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Dropdowns/FilterController/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/ItemCards/AnalysisCard/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Buttons/FilterChip/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Management/LazyLoader.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Badges/Authoritative.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Loaders/LoaderIcon.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Badges/Badge.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Badges/Collaboration.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Badges/Marketplace.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Badges/Subscriber.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Badges/LivingAtlas.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/ItemCards/MiniCard/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Badges/Deprecated.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Badges/Premium.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/Badges/OpenData.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/js/arcgis-components/dist/ItemCards/MiniCardRow/index.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
DevTools failed to load SourceMap: Could not load content for /portal/home/webmap/js/esri/dijit/css/configure.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

 

Has anyone else experienced this and if so, how to resolve?

Thanks in advance,

Mark

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4 Replies
IvoR
by Esri Contributor
Esri Contributor

Hello Mark,

 

Is your ArcGIS Enterprise portal federated with ArcGIS Server? If so, can you please confirm if the federation is validating? Additionally, we are seeing HTTP error while creating the application. Can we confirm if both Portal and Server are configured with HTTPS protocols?

Other things to consider:

- Were you able to create a web app before? If so, has anything changed in your environment before this issue started occurring? We can check upgrades, Windows updates, patch install, etc.

Thank you,

Ivo

 

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MarkBalman
Occasional Contributor

Hi Ivo

Thanks for this, it turned out that the problem was related to the Shared Theme, resolved by adding a custom logo and then everything worked fine.

 

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gtonkingac
New Contributor II

Thank you for posting the solution. We just had the same problem on 10.8.1 - so it's not just you! We had defined shared theme colours but not a logo. I wonder if ESRI has logged this as a bug... @IvoR 

IvoR
by Esri Contributor
Esri Contributor

There is a bug for similar behavior in ArcGIS Online: BUG-000128009. I hope this helps. It shows that this has been fixed in the latest update. For Enterprise, I would recommend checking this workflow in the latest version. If that is still the case, this bug can be logged against ArcGIS Enterprise

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