I have created ArcGIS online web application which works fine on my desktop. However the map service is not loading when I try to access it on my iphone . This map service is currently on our local Arc Server and has the Mobile Data Access capability checked. Any ideas? Thanks!
We'll probably need some more details to better assist... Are you trying to access from the internet or through your local network?
I am trying to access this application from the internet, on our local network it works just fine. There is no firewall or any other restrictions. My smartphone is able to load basemap and general structure if the app, but I can't see the map itself, that's why I assume this is an issue with the service. I checked the Mobile Data Access option and restarted the service, but it didn't help. Thanks for your help
Can you access the service through a desktop machine outside of your local network? E.g.:
https://yourGISserver.geosolinc.com/arcgis/rest/services/base_services/myService/MapServer
If you can access the service outside of your network on a desktop machine, try the same link in your phone.
I'll try it later today
You could also quickly check using something like:
Down For Everyone Or Just Me -> Check if your website is down or up?
This way, you can at least better narrow the issue and learn whether or not the server is accessible, period, on the internet, or if it's just problem on the mobile device.
It says the site works fine. I'll double check it again at home, but it looks like this is just a mobile device problem
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