Enterprise 10.9.1
We recently updated to our 2024 basemap. I changed the default and went through our most well-used maps and updated the basemaps there. Everything looked great until I started getting reports that our most recent Ortho layer wouldn't turn on - exclusively in appbuilder. The ortho works fine with the the new basemap in experience builder, map viewer, etc.
When I reverted to the 2023 basemap everything worked again.
Is it possible that the tile scheme is causing the problem? I noticed that the tiling scheme for our Ortho and 2023 Basemap use the AGOL defaults whereas our 2024 Basemap uses custom scales. See below:
2024 Basemap:

2023 Basemap:

Ortho:
