I am trying to configure arcgis server. I get the following error when I hit submit trying to create a new site.

1749
6
04-06-2017 11:49 AM
Sai_PrasasthiNadendla
New Contributor
The server was unable to access the URL 'https://xxx.xxx.xxx.xxx:6443/arcgis/services'. Please check your firewall and security settings. For more information, see the ArcGIS Server help topic Ports used by ArcGIS Server. You can access this topic in the table of contents by navigating to Administering ArcGIS Server > Securing your ArcGIS Server site > Configuring a secure environment for ArcGIS Server.

I logged in to the instance and tried telnet to both ports 6080 and 6443, telnet works. I tried curl and that worked too. The firewall is open but still I get this error. Am I missing something?

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6 Replies
JayantaPoddar
MVP Esteemed Contributor

Also ensure the following accounts have full permission for arcgisserver folder (e.g. C:\arcgisserver)

- arcgis server

- <Current User>

Check if all the ports are allowed through firewall as listed in Ports used by ArcGIS Server—Installation Guides (10.5) | ArcGIS Enterprise 



Think Location
Sai_PrasasthiNadendla
New Contributor

Hey Jayanta,

Thank you for responding. The security groups in AWS are open. There are no port restrictions. I have read/write/execute permissions to the folder for all users. I also ran the server diag and it passed all checks. I do not see anything in the logs either. 

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JayantaPoddar
MVP Esteemed Contributor

Why is the URL succeeded by "/services"?

Shouldn't it be just https://xxx.xxx.xxx.xxx:6443/arcgis



Think Location
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Sai_PrasasthiNadendla
New Contributor

I haven't done anything to change the URL. I only gave in the username/password and everything is default while creating the new site.

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deleted-user-CQZbjNeBXm49
Occasional Contributor III

Hi Sai,

Did you figure out this issue as I am also experiencing same issue.

Baba

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TimmonsAgsDeveloper02
New Contributor

Are you trying to automate the installation and setup of ArcGIS Server?  I'm having the same issue and I'm wondering if I am running the createsite.bat script too soon after the ArgGIS Server installer has run... and something is not quite available yet.

If I wait a few minutes and run the createsite.bat again... it seems to run okay.

So now trying to figure out how to determine when the service is ready for me to create a site.

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