How long should it take to upgrade Enterprise Server from 10.8.0 to 10.9.1?

[BobNoyes]

I am currently upgrading our single machine deployment of ArcGIS Enterprise from 10.8.0 to 10.9.1. I was able to get through Portal, which took about 6 hours, and the portal web adaptor. Currently I am upgrading the Server and it is still validating the install 17 hours later. This seems excessive. Anyone else have it take this long? Ideas, suggestions?

[Brian_Wilson]

Ours took a long Sunday -- probably about 10 hours for the complete process including Portal and Server. We don't have a fast server, but we have are a small county so the amount of data is relatively small.

[ReeseFacendini]

I would look into temporarily disabling any antivirus / server security software until the upgrade is complete. Portal for ArcGIS can easily take a couple hours, or more depending on the amount of content (maps, apps, layers, etc.). ArcGIS Server can also take a while depending on published services, but 17 hours seems quite long.

If disabling AV / security software doesn't work, you may need to restore the machine back to a previous backup and try the upgrade again. Not ideal but stopping an installer in the middle of its work can result in a loss of data.

[BobNoyes]

The Portal component took about 6 hours to complete. I am currently working with ESRI and we canceled the Server upgrade and restarted it after doing a second snapshot and reloading the .exe. I hear rumor that having a snapshot burns up RAM memory. Not sure if that is an issue since the server has dynamic memory. Antivirus is not an issue on this machine. Restoring back to the snapshot is not what I want to do but may be what needs to happen. The last upgrade went so much smoother....

[Scott_Tansley]

Typically, the server is half the portal, and the datastore is a little more than half the server.  But it all depends on the volume of content etc.  Therefore, I normally allow 2-3 hours to upgrade an ArcGIS Server.  17 hours is way too long. 

Check your event viewer and see if there are any windows logs?

[BobNoyes]

Update on the upgrade. So, what I ended up doing is using the snapshot taken right before the failed upgrade then, on Saturday, I uninstalled a couple of unused programs on the server machine. Once that was done, I rebooted the server then started the upgrade process. Portal took about 4.5 hours total, then maybe a half hour for the portal web adaptor uninstall and the reinstall. Server was up next and that took a bit over 2 hours total. Same for the server web adaptor as the portal web adaptor. The data store took around 1.5 hours. And walla, success. Not totally sure what the issue was with the first attempt, perhaps the Illuminati were causing solar flares or some such thing.... Anyway, thanks for the suggestions.