A customer of ours is using an ArcGIS Server (11.5) print service with custom templates with their ArcGIS Online apps. They are having an issue where graphics (created by the Draw widget) within Experience Builder do not print when using a custom layout within the Print Widget connected to this ArcGIS Server Print Service. The graphics do print when using the Esri default print service (with standard templates) and also when selecting the MAP_ONLY option with the ArcGIS Server print service.
I've taken a look this morning and can reproduce the issue and have confirmed that:
The web_map_as_json parameter sent to the print service from the Print Widget contains the drawn graphics (as a featureCollection) and is identical whether using the ArcGIS Server print service or the Esri default. This means it is probably not an issue with the Print Widget or Experience Builder, as it's sending the right info in the request to the print service.
When I use the ArcGIS Server print service and set the layout at MAP_ONLY, the graphics appear on the print. This suggests the print service is capable of printing the graphics.
When I use a custom template with the ArcGIS Server print service, the graphics don't appear. This suggests the issue could be something to do with the template.
It's not to do with the Pro version that the layout was saved with. I tried saving a copy of one of the templates used in the service, opening in the latest version of Pro and then saving over the top of the existing layout (pagx) file. This makes no difference as it still doesn't print the graphics.
Printing from Map Viewer (with graphics) also has the same issue. The graphics are printed with the MAP_ONLY option, but not with a custom template.
I have also:
Published a completely new test print service with the latest version of Pro and the newly saved template above, but this also makes no difference.
Checked settings of the template in Pro and can see no settings relating to display of graphics.
Is anyone else able to print graphics from the Experience Builder print widget when using a custom template via an ArcGIS Server print service?
We are using ArcGIS Pro 3.6.2 and ArcGIS Server 11.5 (with all patches installed) all on a windows server.
