Error in executing jobs on GeoAnalytics Server and SpatioTemporal big data store ArcGIS 10.5.1

Question

Q 1. Error in executing jobs on GeoAnalytics Server. Q 2. Unable to insert data into SpatioTemporal big data store. To explore capabilities of ArcGIS GeoAnalytics server we have configured following, 1. ArcGIS Enterprise (ArcGIS Server, Portal, web adaptor) - status working 2. ArcGIS SpatioTemporal data store (configured with Portal) 3. ArcGIS GeoAnalytics Server (federated with portal) Total Three machines (1 for ArcGIS Enterprise, 1 for SpatioTemporal data store, 1 for ArcGIS GeoAnalytics Server) Version of ArcGIS - 10.5.1 Our machine configurations are OS - Windows server 2012 RAM - 16 GB Core - 4 Hard Disk Size - 100GB Applied patch for ArcGIS GeoAnalytics Server 10.5.1. Ensured no firewall issues / firewall is switched off. GeoAnalytics Server Configurations Maximum allowed compute cores per job (CPU): 2 Maximum allowed memory per job per machine (GB): 4 Refereed documents Set up ArcGIS GeoAnalytics Server—Portal for ArcGIS (10.5.x) | ArcGIS Enterprise Following is the error log of GeoAnalytics Server Error executing tool. AggregatePoints Job ID: j898c7cb232c645fd9806af7bfd56dec2 : {"messageCode":"BD_101057","message":"Unable to start distributed job. Please check your GeoAnalyticsTools service settings and ensure that there are enough resources available for the job to run."} {"messageCode":"BD_101031","message":"Job has been cancelled."} Failed to execute (AggregatePoints). Following is the error log for SpatioTemporal data store Job 'jaa0d6a1492c64686b2555f8460d6c74d' for tool 'CopyToDataStore' failed: Connect to :9220 [/ip addresss] failed: Connection timed out: connect. Connection timed out: connect. Please suggest on above issues.

SuryaSawant · Answer

Hello Noah,

Thank you for your suggestions.

We have resolved the issue.

It turned out that even after disabling the antivirus on Spatiotemporal Big Datastore Server machine the IP and port of ArcGIS Server and GeoAnalytics server was blocked.

Removing antivirus and allowing ports through Windows firewall resolved the Q2 (i.e. Unable to insert data into SpatioTemporal big data store).

Thanks and Regards,

Suryakant Sawant

NoahSlocum · Answer

Hello Surya,

I am glad you were able to fix at least part of your original issue! In regards to the behavior described above, I'm afraid this will require more elaborate troubleshooting than is feasible via GeoNet. Could you please call in to support for further help? If you relay the information above (or direct them to this thread), they will be able to walk you through specific steps you can take to figure out why you're unable to write to your Spatiotemporal Big Data Store.

Best regards,
Noah

SuryaSawant · Answer

Dear Noah, Thank you for your reply. The first question (i.e. Q 1. Error in executing jobs on GeoAnalytics Server) is solved for ArcGIS managed GeoDatabase. GeoAnalytics server is able to store results in managed GeoDatabase. The server was restarted and then it stared working. The exact reason for this behaviour is not identified. The second question still persists. Following are the server logs, ArcGIS Server log Message: Unable to connect to the manged egdb, Source: Hosted/.FeatureServer GeoAnalytics Server log Message: Error executing tool. CreateBuffers Job ID: j3609b8641b644fada0bfa157c956cecd : {"messageCode":"BD_101030","message":"Failed to execute CreateBuffers. Please contact your administrator with job ID 'j3609b8641b644fada0bfa157c956cecd'.","params":{"toolName":"CreateBuffers","jobID":"j3609b8641b644fada0bfa157c956cecd"}} Failed to execute (CreateBuffers). Message: Job 'j3609b8641b644fada0bfa157c956cecd' for tool 'CreateBuffers' failed: Connect to :9220 [/] failed: Connection timed out: connect. Connection timed out: connect. SpatioTemporal Big datastore validate response { "datastore.name": "bds_2wq79s3h", "clusterStatus": "YELLOW", "datastore.overallhealth": "Healthy", "isHealthy": true, "numOfNodes": 1, "numOfPendingTasks": 0, "activeShards": 1, "activePrimaryShards": 1, "relocatingShards": 0, "initializingShards": 0, "unassigned_shards": 1, "validationFailures": [], "nodes": [{ "name": "", "heapSize": "7.6gb" }] } Following is the Elasticsearch configuration # ---------------------------------- Cluster ----------------------------------- cluster.name: # ------------------------------------ Node ------------------------------------ node.name: # node.rack: r1 # ----------------------------------- Paths ------------------------------------ path.data: C:/arcgisdatastore/elasticdata path.logs: C:/arcgisdatastore/logs//elasticlog # ----------------------------------- Memory ----------------------------------- # bootstrap.mlockall: true # ---------------------------------- Network ----------------------------------- network.host: _site_,,_local_ transport.tcp.port: 9320 # --------------------------------- Discovery ---------------------------------- discovery.zen.ping.multicast.enabled: false discovery.zen.ping.unicast.hosts: [":9320"] Do we need to change discovery.zen.ping.unicast.hosts? As it is allocated to and above response shows the server IP address. What is the reason for connection timed out (to Spatio Temporal Datastore)? The firewall on all servers / machines is turned off. Please suggest regarding the same.