Enterprise 11.3 Print Service Fails in Experience Builder

[JonM32]

Hi everyone!

I have a print widget in experience builder failing to print in Microsoft Edge. The strange thing is that it works when you use Google Chrome or incognito mode in Microsoft Edge. The server that runs the print service states the error message below in the logs when the failed print requests occur. This occurs for both the Esri print service that is installed with Enterprise and a custom print service I created with custom map templates.

"Error executing tool. Export Web Map: Failed to create layer from service"

If anyone has experience dealing with this, please share what your solutions were! I mean, having folks use a different browser or incognito are workarounds, but if there is something I'm missing to fix this so you can use experience builder printing anywhere would be great.

Thank you!!

Also, this looks to be a bug from a bit ago and this is a post I found regarding it:

Previous Post: Portal Print Service Doesn't Work Unless Feature S... - Esri Community

[David_McRitchie]

Hey Jon,

We see print issues fairly often but this is a bit unusual if it is browser specific.

Generally "Error executing tool. Export Web Map: Failed to create layer from service" would indicate a permissions problem. When we do a print request it is the ArcGIS Server account that needs to successfully authenticate against all content within the Web Map/App before completing. 

I would double check on this point on your environment. Does printing work if we are just using an empty Web Map? Can we test with layers local to the Enterprise as well as external ones from the Living Atlas?

If printing just the basemap fails then I would suspect that the ArcGIS Server service account would need internet access enabled.

Please give me a shout with how you get on. Printing issues can have many causes and be tricky to sort.

Hope that helps,

David