Hi All,
This is aimed at my fellow little jurisdictions with under 100,000 people (we have ~25k). You big guys can move along.
We have a vendor who has asked that we create and host a geolocator on our Portal. They will access it for their software to use with the CAD. Our GIS staff (two FTE, one of which knows how to deal with Portal) is part of the IS department and provides services to all parts of the jurisdiction except 911 (we don’t maintain any of their data. We send our address updates to be massaged and incorporated into the CAD by (historically) the vendor, but that's it).
Our Portal frequently crashes or is down for at least some sort of maintenance. From random research this seems to be a common thread with my fellow small jurisdictions.
My question is, are any of the rest of you doing something like this? Do you have any live services connected to 911/things that people will die if they crash? (This is excepting those of you who are part of emergency services and specialize in it).
Thanks,
Tycho
We do monthly address updates. No portal.
We are sitting at just barely under 100K, so hopefully my opinions will still apply.
We have the full arcgis enterprise, servers, portal, etc. We do not tie any of our arcgis servers or portal into our CAD/911/Dispatch, specifically for the reasons you've stated. We update our addresses and streets into the CAD system on a monthly basis, ship data to the state for NG911, and provide separate shapefiles/gdb for other Emergency Services mapping applications. That way each of those is self-reliant/independent of any other service going down, or it is on the vendor in the case of cloud applications.
Our ArcGIS servers are taken down every morning for data version compression and updates, and then once a month for regular maintenance and updates. That kind of downtime wouldn't work in a 24/7 dispatch environment, and I certainly wouldn't want to be getting the calls dealing with that kind of stuff when outages come up.
The closest thing that we have to what you are describing, is that we have setup a feature service that is for one of our Emergency Services application. However, that service is not directly tied into the application. The Vendor takes our service, scrapes the data, and uploads/hosts the map data on their end. That way it is all self-contained, and we don't have to manually push data updates.
Hope this helps