I had a custom print service running in standalone ArcGIS Server 10.8.1. The service was published from ArcGIS Pro, and used built-in credentials to allow printing secured feature services. After upgrading the server to 10.9, this service stopped working. Server logs show:
Failed to create layer from service at: [REST Endpoint of map service]
The built-in credentials have privileges on the secure services. Printing web maps with public services works as expected.
I have installed all patches for 10.9.
I have a support ticket in with tech support and no solution yet, but I am wondering if anyone else has experienced this issue with custom print services and secured map services with AGS 10.9?
Thanks for the reply. Yes I did republish the service with the credentials and the problem persists. Tech support has advised they believe it may be a problem with the 10.9 update, but it is not confirmed yet.
Further response from support indicates the workaround is to publish the custom print service from ArcMap, which I have tested and it does solve the problem for now while Esri investigates the issue further.