ArcGIS Server 10.7.1: ArcGIS Server fails to Join,

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02-26-2020 11:38 PM
JamalNUMAN
Esteemed Contributor

ArcGIS Server 10.7.1: ArcGIS Server fails to Join,

 

I couldn’t figure out why the ArcGIS Server fails to join to an existing site and ends up with errors shown in the screenshots below

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Jamal Numan
Geomolg Geoportal for Spatial Information
Ramallah, West Bank, Palestine
1 Solution

Accepted Solutions
MoginrajMohandas
New Contributor III

Hey Jamal, 

                     Few things to check : 

- Write access to config-store and server directories.

- Using the same service account for all machines.

- Check the time. Make sure the machines have the same system time.

- Licenses have to exactly match. This would result in a clear license error, so it's not this. just fyi.

- Check there are no firewall ports that need to be opened for documented ports(that ArcGIS Server needs).

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6 Replies
BenTurrell
Occasional Contributor III

Hey Jamal NUMAN‌,

Couple of things you can check.

<ArcGIS Server installation directory>/arcgis/server/usr/logs/<machine name>/server is where the log files are usually stored. This might provide a bit of extra information about why it is having issues with the token.

You can also open the developer tools on you browser (F12) and then open the network tab before you click the Net button in join site. This will record all traffic being sent by the browser and you can see what results are being sent and received.

If they show anything different or provide some more information myself and others may be able to help!

Thanks,

Ben


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BillFox
MVP Frequent Contributor

Hello Jamal,

Did you verify all ssl certs and write privileges to config-store/directories?

MoginrajMohandas
New Contributor III

Hey Jamal, 

                     Few things to check : 

- Write access to config-store and server directories.

- Using the same service account for all machines.

- Check the time. Make sure the machines have the same system time.

- Licenses have to exactly match. This would result in a clear license error, so it's not this. just fyi.

- Check there are no firewall ports that need to be opened for documented ports(that ArcGIS Server needs).

JamalNUMAN
Esteemed Contributor

Many thanks guys for the help. It works fine

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Jamal Numan
Geomolg Geoportal for Spatial Information
Ramallah, West Bank, Palestine
JamalNUMAN
Esteemed Contributor

i got the error below. what could be the issue here?

Admin URL 'https://jamalnuman1:6443/arcgis/admin' is not reachable from 'JAMALNUMAN2'. For more information, see the ArcGIS Server help topic "About adding a GIS server to a site". You can access this topic in the table of contents by navigating to Administering ArcGIS Server > Common administrative tasks > Adding a GIS Server to a site.

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Jamal Numan
Geomolg Geoportal for Spatial Information
Ramallah, West Bank, Palestine
NicEverdell
Esri Contributor

Hi Jamal NUMAN‌,

If HTTP is enabled on the ArcGIS Server Site, try connecting using HTTP and port 6080. I remember seeing similar behaviour on an environment a while back that was resolved by using HTTP instead.