Why can't a User edit their polygon in a hosted feature layer?

[JaneSkillman]

We have a hosted polygon feature layer on our internal portal site, shared to the organization and to a specific group. The edit settings allow for tracked editing and disconnected editing. Editors should be able to see all features, and add, update, or delete their own features. 

The problem is that no one below Administrator user level can actually update a polygon -- that is -- they can neither reshape nor cut a polygon. According to the Member Roles page in portal, folks with a "User Role" should be able to "edit features in editable layers that are not public, based on the edit options enabled on the layer".  But we're finding that Users can only create polygons, delete polygons, and edit attributes using an online web map application and the Edit Widget. Administrators can reshape and cut polygons using the same tools.

We're at a loss here. Are we doing something wrong, or is this a bug?

[JaneSkillman]

Sorry, Eduardo, I thought we had responded. Here's the response from our ArcOnline site manager:

The issue ended up lying in the Geometry utility.  The first thing that can be done is to change the Geometry Utility to point to the ArcOnline utility.  In your Portal Settings under Utility Services you can change the URL to https://utility.arcgisonline.com/arcgis/rest/services/Geometry/GeometryServer and save.  That should fix the issue and you can stop their or if you still want to use the Portal geometry service then you will have to ensure that it is shared with everyone (that was our issue, it was not shared).  For this, we went to our server manager (make sure you are logged in with the service account that created your portal), then you can go to Services -> Utilities and click the Sharing Properties of the Geometry utility.  As long as you are logged in with the right account, you can see/change the sharing settings to either everyone or everyone in your organization.  This should fix the issue.  This also explains why Administrators could cut/reshape/merge but any user with less than Administrator privileges could not, since an Administrator can do anything regardless of how the content is shared.

[Eduardo_FranciscoMendoza_de_la]

Hi Jane and Thanks for everything again,... acctually ew tryed almost everything, but we can't solved already, I don't know why this issue ti's so dificult to solve,.. anyway, today we have help from proffesional servidces from ESRI & a local distribuitor, and hope they can solve this sucessfully,.. thanks again dude,... best regards from Aguascalientes México¡¡¡.