Unable to delete items in ArcGIS Enterprise 11.1

[MariusVerdes]

Hello,

I have a problem while trying to delete some layers from a folder in ArcGIS Enterprise 11.1. When I try to delete the items all at once from the portal page I get the following error "Some items were not deleted because they are delete protected or have dependent items.". They are not delete protected because I checked each of them.

And when I try to delete the items individually from the items settings I get an error saying "Unable to delete".

Does anyone else faced this problem before?

Also, I found the following support tutorial but it wasn't helpful.

https://support.esri.com/en-us/knowledge-base/error-the-following-items-cant-be-deleted-because-they...

Thank you in advance.

[A_Wyn_Jones]

What kind of item are you trying to delete?

For example, If you're trying to delete a feature layer (not hosted), you must delete the Map image layer for this service first in Portal to delete the feature layer item.

[MariusVerdes]

Hi,

I am trying to delete some Insights Pages and an Insights Workbook that we are not using anymore.

[GregoryKim]

I have the same issue but with a hosted scene layer.  Hopefully there is a single solution for both of us.

[MariusVerdes]

Hi @GregoryKim , 

Sorry for the very late response. In the end, I was able to resolve the issue. First, try to perform a FULL reindex of the Portal Content via the Portaladmin API - see if this will resolve the situation (didn't work in my case). 

Secondly, you can try to manually delete items in the Portal Directory (be very careful). Find the Alphanumeric ID corresponding to the item you wish to remove, so that you don't remove the wrong content!

Hope this helps😉