printing issue on external basemap?

[sureshmanickam]

If i use external map services as basemap, printing is not working in portal for ArcGIS-4.1.please anyone provide some solution #print option‌

[JonathanQuinn]

What error do you get?  If you're using a print service from a federated server, take a look at the logs on that machine.  If that's the case, if you were to remote into the Server machine as the user running the ArcGIS Server Windows service, are you able to reach the Services URL of the service you're trying to print?

[sureshmanickam]

iam getting below logs msgs from server logs. but i can able to reach map service URL.

SEVERE	Feb 28, 2017, 11:48:51 AM	Error executing tool. Export Web Map Job ID: j28723874e6f147079d2804de376cd297		PFARCGIS/ExportWebMap1.GPServer
SEVERE	Feb 28, 2017, 11:48:51 AM		Error executing tool. Export Web Map Job ID: j28723874e6f147079d2804de376cd297 : Layer "Satelitte_5223": Unable to connect to map server at https://<servername>/arcgis/rest/services/Satelitte/Satelitte/MapServer. Failed to execute (ExportWebMap). Failed to execute (Export Web Map).	PFARCGIS/ExportWebMap1.GPServer

WARNING	Feb 28, 2017, 11:48:50 AM		The server name or address could not be resolved (WinINet Error while using HTTPS security, 12007), URL = https://<servername>/arcgis/rest/services/Satelitte/Satelitte/MapServer?f=json	PFARCGIS/ExportWebMap1.GPServer
WARNING	Feb 28, 2017, 11:48:50 AM	The server name or address could not be resolved (WinINet Error while using HTTPS security, 12007), URL = https://<servername>/arcgis /rest/info?f=json		PFARCGIS/ExportWebMap1.GPServer

 thanks

[FC_Basson]

At least you know that according to the error code 12007 the server name is not resolving. (https://support.microsoft.com/en-us/help/193625/info-wininet-error-codes-12001-through-12156)  Can you ping the server? 

[sureshmanickam]

i am able to reach this URL & add this map service in the portal-map and it displays..while printing only it gives this error.. 

thanks

[JonathanQuinn]

It sounds like the Server machine can't make outbound requests to external resources.  This could be an outbound proxy issue or something else.  Have you been able to reach the service URL when you remote into the Server machine as the user running the ArcGIS Server Windows service?

[sureshmanickam]

yes,i can able to reach Service URL from server machine as the user running the ArcGIS Server Windows service.

Thanks

[FC_Basson]

Have you tested if it works when you disable the server's firewall?

[FC_Basson]

I think you're having similar issues as described here: https://community.esri.com/thread/81811  and the advice by KOGuinn-esristaff‌ sounds like it might help.