Portal for ArcGIS upgrade to 10.7.1

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07-09-2019 12:35 AM
nita14
by
Regular Contributor

Dear All,

I experience some issues with a portal deployment upgraded from 10.5.1 to 10.7.1. Although, the portal is up and running, some SEVERE errors appear in the log files. Here they are:

Portal log after restarting the portal service:

The portal has been initialized and configured but is not accessible. The internal portal database does not appear to be running or accepting connections. Restart the portal machine or machines and if the problem persists, contact Esri technical support (U.S.) or your distributor (customers outside the U.S.).

The portal is currently unavailable. Please contact your portal administrator.

Error at URL updater. <Portal dir>\framework\webapps\rootapp\styleItems\RealisticTrees\web\Other.json (The system cannot find the path specified)


The database server was found to be stopped. Re-starting it.

The web server was found to be stopped. Re-starting it.

Starting the web server.‍‍‍‍‍‍‍‍‍‍‍‍

Next, after couple of minutes the portal is accessible again.

DB log:

FATAL:  no pg_hba.conf entry for host "::1", user "<arcgis service account name>", database "arcgis service account name", SSL off


localhost log (attached):

com.esri.arcgis.portal.admin.core.PortalException: The configuration store is not connected. Please invoke the connect() method and try again.

Can anybody make heads or tails of these messages? What might be the most probable cause of them?

Thanks in advance for sharing any ideas.

Adam

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1 Solution

Accepted Solutions
nita14
by
Regular Contributor

According to the Esri Support, these are generic errors and can be disregarded.

View solution in original post

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3 Replies
nita14
by
Regular Contributor

According to the Esri Support, these are generic errors and can be disregarded.

View solution in original post

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GISAdmin
New Contributor

Hi,

I found the same error after upgrading my portal from 10.6.1 to 10.7.1.

These messages started after the portal was upgraded to 10.7.1.

They are all in logs/database/pg_log.

The postgresql-2019-07-dd_nnnnnn.log has only many lines of repeating error message:"FATAL:  no pg_hba.conf entry for host "::1", user "xxxxxxx", database "xxxxxx", SSL off.

doI need to ignore these messages?

Helen

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nita14
by
Regular Contributor

Hi Helen,

According to Esri Support, you should ignore them.

Hope this helps.

Adam

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