- We just upgraded our ArcGIS for Portal from 10.3 to 10.3.1
I am trying to use the Change Password function from within the Edit Profile page of Portal and I do not get any dialog to actually change my password. I simply get a dialog saying "Password Changed - Your password has successfully been changed" - i never actually get to enter a new password anywhere.
I have also logged in as an administrator and tried to use the Reset Password function but it throws an error also..
"Unable to reset password for member..." (see attached)
After some digging through the logs and watching the HTTP request I am seeing a common error of : !DB_0000! (see attached)
com.esri.gw.GWException: !DB_0000! at com.esri.gw.db.GWDatabaseImpl.getSecurityPolicy(GWDatabaseImpl.java:8941)
Is this just me or is the change and reset password broken in 10.3.1.. Any ideas on how to fix this?
Did you find a solution for this problem? ESRI Netherlands could not solve this problem for me and gave me this alternative:
ESRI Canada was unable to provide a fix also. I have asked it to see if ESRI Redlands can assist with the issue, but have not had a response yet.
It's good to know others are have experienced similar issues.
I am assuming you did a 10.3 to 10.3.1 upgrade also?
Did you try to reindex the Portal configuration store after upgrading?
If not try these steps: