Launching Enterprise Portal Site (v 11.1.0) Admin Account Issue

[srooney_tgny]

There was an error creating your initial administrator account.

Unable to unzip portal content.

For more information, please view the log messages located in the content directory specified during setup (C:\arcgisportal\logs).

<Msg time="2023-10-02T15:14:03,896" type="INFO" code="209089" source="Portal Admin" process="3668" thread="1" methodName="" machine="SERVER.MACHINE" user="" elapsed="" requestID="">Portal for ArcGIS version is 11.1.0.</Msg>
<Msg time="2023-10-02T15:14:03,896" type="INFO" code="209090" source="Portal Admin" process="3668" thread="1" methodName="" machine="SERVER.MACHINE" user="" elapsed="" requestID="">Starting to initialize the content module.</Msg>
<Msg time="2023-10-02T15:21:50,349" type="SEVERE" code="209024" source="Portal Admin" process="3668" thread="1" methodName="" machine="SERVER.MACHINE" user="" elapsed="" requestID="">The process of creating a new site failed. Reverting site creation. Unable to unzip portal content.</Msg>
<Msg time="2023-10-02T15:21:50,385" type="INFO" code="209140" source="Portal Admin" process="3668" thread="1" methodName="" machine="SERVER.MACHINE" user="" elapsed="" requestID="">Stopping the database.</Msg>

[BillFox]

did you already try to do this?

https://enterprise.arcgis.com/en/portal/11.0/administer/windows/changing-the-portal-for-arcgis-accou...

[AmyPalmer · Accepted solution]

Hi @srooney_tgny ,

Please see this guide - https://support.esri.com/en-us/knowledge-base/error-failed-to-import-data-to-the-content-directory-c...

I'd recommend providing the Portal for ArcGIS Windows service account with the required full control permissions on the necessary folders. 

When you install Portal for ArcGIS, the account you specify during installation runs the Portal for ArcGIS service and is known as the Portal for ArcGIS account.

At a minimum, this account must be granted the following privileges:

• \arcgis\portal*—Read, write, and execute
• \arcgisportal—Full control