(FIXED)WMS Legend Errors on Printing Service

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12
10-04-2017 03:59 AM
Luiz_AmadeuCoutinho
Occasional Contributor III

Hi guys

I´m trying to create some maps with printing services. On WMS services the legend is showed with weird characteres (attached).

We are running Portal 10.4.1 on Linux.

 Portal for ArcGIS 10.4.1 Diagnostic Tool

               Hostname: xxx
========================================================================

 DIAG000: Check for installation as root                       [PASSED]
 DIAG001: Check for 64-bit architecture                        [PASSED]
 DIAG002: Check OS version                                     [PASSED]
 DIAG003: Check hostname for invalid characters                [PASSED]
 DIAG005: Check system limits                                  [PASSED]
 DIAG004: Check installed packages                             [WARNING]
 DIAG006: Check OS patches                                     [PASSED]
 DIAG016: Check Portal for ArcGIS ports                        [PASSED]
 DIAG024: Check localhost resolution                           [PASSED]
 DIAG020: Check hostname IP address mismatches                 [PASSED]
 DIAG026: Check processes of Portal for ArcGIS core services   [PASSED]
 DIAG028: Check data directory                                 [PASSED]
 DIAG029: Check file system type                               [PASSED]

------------------------------------------------------------------------
There were 0 failure(s) and 1 warning(s) found:


WARNINGS:
------------------------------------------------------------------------
*** DIAG004: The following required packages were not found:
        libXtst
        libXrender

These packages are required for the proper support of Portal for ArcGIS.
Check the Portal for ArcGIS System Requirements for details.

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12 Replies
JonathanQuinn
Esri Frequent Contributor

I wonder if those characters in the legend are considered part of a custom font on Linux?

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Luiz_AmadeuCoutinho
Occasional Contributor III

Hi Jonathan

I´m not using any special fonts and I never saw an option to change fonts when I´m trying to publish a WMS.

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GriffinMorgan1
Esri Contributor

I don't know if those missing libraries are related to fonts directly but they are definitely related to the graphical rendering pipeline on Linux.

RandallWilliams
Esri Regular Contributor

I think I know the issue.

By default, the map surrounds in a default .mxd don't use Unicode fonts, and PDF has issues with font substitutions in some cases.

To confirm, does this issue happen when you print to PNG format?

Luiz_AmadeuCoutinho
Occasional Contributor III

The same problem with PDF or PNG

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RandallWilliams
Esri Regular Contributor

OK, then it's not the Unicode issue.

Try running yum install dejavu-sans-fonts. You'll need to restart ArcGIS Server after.

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Luiz_AmadeuCoutinho
Occasional Contributor III

Randall

dejavu-sans-fonts was installed and server and portal restarted, but the problem is the same (map service or wms services).

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RandallWilliams
Esri Regular Contributor

Are you using a print service run from your local GIS Server, or are you using the ArcGIS Online print service? Also, please confirm that the fonts were installed to the GIS Server. The portal isn't doing to work to print.

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Luiz_AmadeuCoutinho
Occasional Contributor III
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