Fail ExportSite on ArgisServer

[GustavoDrets]

While trying to run ExportSite on ArgisServer fails with "Export operation failed. null" message. ArcgisServer is linked with a pair of  HA DataStores. Any help would be appreciated

[JonathanQuinn]

What version are you using? There's a bug fixed at 10.6 where corrupt/missing thumbnails would cause exportSite to return a similar, but not identical error. Can you run the export with DEBUG logs and see if any more information is logged?

[GustavoDrets]

Thanks for  your response , I am using 10.6.1.

I am using Portal Administrator Directory, and do not know how to enable DEBUG log for exporting

Thanks

Gustavo

[JonathanQuinn]

Are you running a backup of Server, or of Portal? You can't run a backup of Server through the Portal Administrator Directory.

[GustavoDrets]

Sorry about muy misleading previous mail

I ment arcgis server adminsitration

Regards

Gustavo

[NicolasGIS]

I just ran into the same error this morning while making a backup with webgisdr tool.

The ArcGIS Server failing was the hosting one.

Took me a while to find out the root cause because the error logged was not very talkative but I finally found it: after a reboot of the VM, the drive hosting the "arcgiscache" folder was not mounted thus inaccessible. After mounting it back, the issue was solved.