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Error when trying to print from portal

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2
12-21-2016 03:30 PM
JustinSubith
by
Emerging Contributor
‎12-21-2016 03:30 PM

I am trying to print a web map from the print widget in ArcGIS portal and keep getting the error message below....

"Error executing tool. Export Web Map Task Job ID: jde3d6d2a351846eb7a5ee3e555248 : Layer "World_Imagery_2017": Unable to connect to map server at http://services.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer."

I am able to print with other base maps just not the arcgis online ones.

Any help would be appreciated.

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2 Replies
DerekLaw
by Esri Esteemed Contributor
Esri Esteemed Contributor
‎12-21-2016 09:31 PM

Hi Justin,

This issue is caused by the fact that the Export Web Map Task cannot access the resource from ArcGIS Online. Please review this Esri KnowledgeBase Article for some background:

Error: Error executing tool.: Layer "layername": Unable to connect to map server at http://server/pa... 

The KnowledgeBase Article has suggestions on things to check for to help troubleshoot the issue. I believe this issue can be addressed by ensuring the service account that ArcGIS Server runs under can access ArcGIS Online through the network proxy.

Using a forward proxy server with ArcGIS Server—ArcGIS Server Administration (Windows) | ArcGIS Ente... 

Also, see this similar topic thread: https://community.esri.com/thread/167530 

Hope this helps,

ChadRicks
by
Regular Contributor
‎04-09-2018 10:09 AM

Were you able to figure this out? My portal (and Web AppBuilder applications with the print widget) can print my own services and i can print outside public services like https://geohealth.hhs.gov/arcgis/sharing/servers/11e49b2f31b04811a339cf0865806711/rest/services/Live... 

But i get an error whenever there is a esri basemap involved.

Here are the errors i get in arcgis server manager

The certificate authority is invalid or incorrect (WinINet ERROR_INTERNET_INVALID_CA, 12045), URL = https://services.arcgisonline.com/arcgis/rest/info?f=json

 

The certificate authority is invalid or incorrect (WinINet ERROR_INTERNET_INVALID_CA, 12045), URL = https://services.arcgisonline.com/arcgis/rest/services/World_Imagery/MapServer?f=json

 

Error executing tool. Export Web Map Task : Layer "World_Imagery_1880": Unable to connect to map server at https://services.arcgisonline.com/arcgis/rest/services/World_Imagery/MapServer. Failed to execute (Export Web Map). Failed to execute (Export Web Map Task).

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