Default Print Service not working in Portal for ArcGIS 11.3

[OmolaraKareem]

Hello all,

I need urgent help! The default Print Service in a new deployment of Portal for ArcGIS 11.3 is not working. Where have I gone wrong? Attached are the error messages received.  

[lmr880]

Hi @OmolaraKareem 

Have you logged into the ArcGIS Server Machine as the ArcGIS Server user account and tried to print from there? Do you get the same error message or something different?

[RyanUthoff]

Some people have reported that clearing their browser cache and cookies fixes this issue. So that might be something to try.

Could be related to this bug too: https://support.esri.com/en-us/bug/the-arcgis-server-default-print-service-returns-the-err-bug-00013...

[TanuHoque]

@OmolaraKareem 

The error in your server log basically means that the print service doesn't have access to your services. One easy way to find that is to do this:

• log on to your machine running the print service as ArcGIS Server Account (aka SOC user)
• open a web browser
• try to access your feature service from the browser.

[OzanCanT]

Hello @OmolaraKareem, 

Ensure that the ArcGIS Server service account has the necessary permissions to access the ArcGIS Server directories (arcgisserver directory). You could run the "Configure ArcGIS Server Account" utility.