Dashboard Statistic Indicator Not Updating at 10.9.1

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01-28-2022 08:52 AM
mpboyle
Occasional Contributor III

We recently updated our enterprise environment to 10.9.1.  Since updating, we've noticed that any of our dashboards that use Indicator widgets with Statistics (sum, count, average, etc...) do NOT update on auto-refresh of the dataset.  All other widgets, including Indicators using Features appear to update as expected.

We have created a test dashboard, which can be found here.  A random number (between 10 and 200) of features are created every 10 minutes.  There is one integer field within the dataset that is populated with a random value between 1 and 500.

The indicator widgets with purple text are those using Statistics.  These widgets never seem to update after loading the page.  If the page is left open, the values remain the same, even after data is updated.  The layer in the web map used for all the indicators is set to refresh every 0.2 minutes, and the last update text in each widget shows that it's working because it always says "a few seconds ago".

Below are some screenshots to show that the indicator widgets are not updating, and using the source web map for the dashboard, what the values should be.

This was not an issue when we were running 10.9.  Is there any logical reason these widgets no longer appear to work at 10.9.1?  Is it a bug?  Is there a fix?  It's incredibly frustrating that these widgets are not working at 10.9.1.

 

Data update at 10:30am --- using the Statistics from the web map, the indicators using Statistics (purple text) should display these values.  As you can see, none of them are correct.  The bottom indicator is using Features.  It is displaying the field value for OBJECTID equal to 1, and it is correct.

mpboyle_1-1643387694600.png

 

mpboyle_0-1643387639041.png

 

Data update at 10:40am --- using the Statistics from the web map, the indicators using Statistics (purple text) should display these values.  As you can see, none of them are correct.  The bottom indicator is using Features.  It is displaying the field value for OBJECTID equal to 1, and it is correct.  The indicators using Statistics (purple text) remain the same after data re-generation.

mpboyle_2-1643388108519.png

mpboyle_3-1643388185007.png

 

Data update at 10:50am --- using the Statistics from the web map, the indicators using Statistics (purple text) should display these values.  As you can see, none of them are correct.  The bottom indicator is using Features.  It is displaying the field value for OBJECTID equal to 1, and it is correct.  The indicators using Statistics (purple text) remain the same after data re-generation.

mpboyle_4-1643388713033.png

mpboyle_6-1643388735308.png

 

 

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13 Replies
mpboyle
Occasional Contributor III

Our data is in an enterprise geodatabase (Sql Server 2019).  The indicators work as expected with hosted feature layers on AGO.

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mpboyle
Occasional Contributor III

fyi --- this has been logged as a bug (BUG-000146814)

PaulVepraskas
Occasional Contributor

Thank you for running this down, I have a call into tech support as well on this.  I went as far today as to install portal on our server and create a dashboard in that.  It had the same issues in chrome, firefox does work.  We upgraded to 10.91 last December when that apache vulnerability was noticed, wish now we hadn't

If you get resolution can you post something here, I will do the same if I get something.

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ChristyMatthew
New Contributor

This issue got resolved after we installed the following ArcGIS Server 10.9.1 patch.

Esri Support ArcGIS Server 10.9.1

Solutions Architect
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