ArcGIS Pro is not licensed from the Portal

1169
7
Jump to solution
06-16-2021 06:11 AM
Oiligriv
Occasional Contributor

Hello
ArcGIS Pro and Drone to Map are not licensed from the Portal.
This anomaly occurred on both a 10.8.1 and a 10.9 installation.

On ArcGIS Enterprise 10.9 both Portal and License Administrator are installed on the same server

Here are some screenshots

Pro Error

Oiligriv_2-1623848428606.png

 

Drone to Map Error

Oiligriv_1-1623848384324.png

 

License Administrator 2021

Oiligriv_4-1623848984286.png

 

Portal for ArcGIS

Oiligriv_3-1623848499844.png

 

some idea?

 

 

0 Kudos
1 Solution

Accepted Solutions
JakeSkinner
Esri Esteemed Contributor

Yes, ArcGIS Pro will need to be able to communicate with the License Manager server via port 27000.  Are you able to telnet from the ArcGIS Pro server to the license manager server?  Ex:

telnet license.server.com 27000

 

View solution in original post

7 Replies
JakeSkinner
Esri Esteemed Contributor

Is the ArcGIS Pro client machine on the same network as the portal/license manager server?  The ArcGIS Pro client will need to be able to access this server.  See the below screen shot from the following link:

GUID-A8E3A6DC-8D40-4B39-8621-8A25341D5196-web.png

Oiligriv
Occasional Contributor

Hello
I tried from my pc connected in VPN and ArcGIS Pro fails to take the license.

I tried on a VM near the portal and the license was downloaded.

Where can I find documentation with the ports to open behind the firewall?
Does ArcGIS Pro need to talk to the 27000? the 443 of the Portal is not enough?

 

0 Kudos
JakeSkinner
Esri Esteemed Contributor

Yes, ArcGIS Pro will need to be able to communicate with the License Manager server via port 27000.  Are you able to telnet from the ArcGIS Pro server to the license manager server?  Ex:

telnet license.server.com 27000

 

Oiligriv
Occasional Contributor

but is there detailed documentation on this subject?

0 Kudos
ChristopherPawlyszyn
Esri Contributor

When using named-user licensing, the Portal will redirect the client (ArcGIS Pro or Drone2Map in this case) to the license manager host defined in Portal Admin. From there, the normal licensing process kicks-in and you'll need to be able to connect to both the license manager daemon as well as the vendor daemon described in this doc.

 

Configure ArcGIS License Manager to work through a firewall—License Manager Guide | Documentation
https://desktop.arcgis.com/en/license-manager/latest/configure-the-arcgis-license-manager-to-work-th...

0 Kudos
Joshua-Young
Occasional Contributor III

Will ArcGIS Pro licensing work with ArcGIS Enterprise like it does with ArcGIS Online? My users can access our ArcGIS Enterprise deployment with an internet connection but to use ArcGIS Pro they have to start a VPN session to connect to our network because the ArcGIS License Manager is not exposed to the internet. I would love to see ArcGIS Pro just talking to ArcGIS Enterprise and ArcGIS Enterprise acting as a proxy to ArcGIS License Manager for ArcGIS Pro.

0 Kudos
JakeSkinner
Esri Esteemed Contributor

@Joshua-Young unfortunately, it will not.  See my comment from ‎06-16-2021.

0 Kudos