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Unable to Register Customdata Provider 11.5

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08-21-2025 08:14 AM
AJohnson_HFHI
Occasional Contributor

Hi - I'm wondering if anyone has come across this scenario before when trying to register new Customdata Providers.

I loaded my CDPK file to ArcGIS Server admin directory, now I'm trying to register my Customdata provider and I'm being blocked by this error:

Unable to rename old path 'C:\Users\arcgis\AppData\Local\Temp\xxxxxx3104529350312973065149899762102600' to new path 'D:\Program Files\ArcGIS\Server\framework\runtime\customdata\providers\xyzxyz'.

 

I confirmed that our ArcGIS Server service account has full control over the providers folder here: Program Files\ArcGIS\Server\framework\runtime\customdata\providers. This error started after our upgrade from 11.1 to 11.5. I also get this same error when trying to register through ArcGIS Server Manager. I've tried this with a few different CDPK files and rebuilt a few Customdata Providers for 11.5  but no luck so far.

 

Screenshot 2025-08-21 101345.png

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11 Replies
DaveBarrett1034
Esri Contributor

@AJohnson_HFHI thanks that confirms my testing from last week as well. I spun a test machine and used Enterprise Builder to install with all of the default paths (C:\Program Files\ArcGIS) and the custom data feed deployed and moved the files to the correct location. The other environments I tested on were all installed in D:\ArcGIS\ and all failed the deployment of the same provider. 

AJohnson_HFHI
Occasional Contributor

This has been recorded by Support as #BUG-000179482

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