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"authentication failed" when attempting to download map tiles

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2 weeks ago
AlexanderEzorsky-Lie
New Contributor

Whenever I try downloading map tiles I get an "authentication failed" and a link to this https://server.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer. I am signed in with a public account.  Is this not possible with a public account? If not why does the button work?

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jsphillips
Esri Contributor

Hi @AlexanderEzorsky-Lie,

Downloading map tiles is not available for public accounts. The minimum licensing required for downloading map tiles is Viewer.

John Phillips | Product Manager ArcGIS Earth
Esri | jphillips@esri.com | T 757 575 0786
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