Loading layer_5301 in browser

[NathanKerr1]

I am creating a dashboard off of a map created in AGOL.  When sharing the dashboard via link I can sign in with a AGOL account and see my layers loading, but it hangs up on layer_5301.  I have no idea what layer this is, I am assuming its the basemap layer.  I have tested a couple of different AGOL maps and basemaps and still get hung up when the OD browser is "Loading layer_5301..."  Any thoughts or suggestions.

[CarolGhostine]

Hi Nathan,

Can you share your operation view and web map so I can take a  look. Or you can add me to a group in your organization, search for (Carol Ghostine).

Please send me the id of the op view and web map.

Thanks

Carol

[NathanKerr1]

Carol,

I added you to a group in the organization.

My OD link is: http://cardnotbe.maps.arcgis.com/apps/dashboard/index.html#/e3321394c4c148adafd07548e703933a

My web map is: http://cardnotbe.maps.arcgis.com/home/webmap/viewer.html?webmap=cfb12a8bdd1f43eb81c9f20774ea0d2f

Nathan Kerr, GISP

SENIOR GIS ANALYST

CARDNO TBE

Phone (1) 727-531-3505 Fax (1) 727-539-1294 Direct (1) 727-431-1691 Cell (1) 352-650-7586

Address 380 Park Place Blvd., Clearwater, FL 33759

Email nathan.kerr@cardnotbe.com Web www.cardno.com Web www.cardnotbe.com

[CarolGhostine]

Hi Nathan,

Is the link you are sharing using https? If yes could you try to use http instead and see if that loads for you.

Carol

[NathanKerr1]

Hey Carol, thanks for the quick response

I tried the link with http and the dashboard starts to load, but I am just getting the rotating circle in the middle of the page and my features are not loading. 

Also why would the link be created using https as a default?  Is there something I need to set to get it to issue the link by default as http?

[AdamRepsher]

Carol Ghostine‌,

This behavior was like the one I was showing Tif Pun‌ at the UC.

I forget what exactly Tif ended up targeting, but it was a development setting that was default in the IE install.  Maybe Tif has an idea?

--Adam

[CarolGhostine]

Hi Nathan,

We have an issue in the browser version of dashboard related to labeling. The view will not open correctly and layers will not draw. I see that your services and webmap have labeling turned on for some of the layers (signs and county). Could you try to re-publish your services with labels turned off in ArcMap , create a new web map using those services and create a new Operations view to see if the view opens in the web dashboard.

By default  the native dashboard sets the sharing link to https, so you'll have to drop the s when sharing the link to your users for now. This is something we will need to discuss internally how to handle in the future.

Tif Pun‌ Adam Repsher‌

Carol

[NathanKerr1]

Carol,

I created a new service, webmap and dashboard.  Shared the dashboard and created a link without the "s" in http.  I was able to click on that link once and log in to the dashboard, but only from one computer only, nobody else in the organization could even get to a login page when using the link.  When I do get in to the dashboard from my machine the site is very slow and pop-ups don't seem to work.  Do you mind looking at the new dashboard and see if youcan login from a browser?

[CarolGhostine]

Hi Nathan,

Yes please go ahead and share your web map and op view link with me so I can take a look.

-Carol

[NathanKerr1]

http://cardnotbe.maps.arcgis.com/apps/dashboard/index.html#/c385f07829b145648f4791ed871daeb9

Appreciate the help Carol