ArcGIS Collector won't show location or accuracy after 10.4.0 update

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08-01-2016 04:38 PM
MatthewTwietmeyer
New Contributor III


I updated ArcGIS Collector to 10.4.0 and now that brings with it new configuration for using a receiver. My problem now is that Collector can't fix in on my location nor give me a accuracy in ft with my Garmin GLO device. When I go to turn on my location within the map the device can't find my location. I suspect it has to do with the location profile settings, but I can't seem to figure that out. My offline map is in WGS_1984_Web_Mercator _Auxillary_Sphere. The default system is GCS WGS 1984, is there a necessary profile for the garmin glo to function?

Anyone else having this issue?

Matthew Twietmeyer

33 Replies
EricPescatore2
New Contributor II

I am also having a similar issue trying to use a Trimble R1 GNSS.  With the 10.4 update, it seems that you can choose (this might have been there on earlier versions too can't recall) but choose between the Provider as a either internal receiver or another device. In my case i wanted it to use the Trimble.  When switching the profile to that the GPS locate won't function.  I know the unit is correctly configured and hooked via bluetooth. Your not alone.  I could go into more details when back into the office.

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MatthewTwietmeyer
New Contributor III

Eric,

I submitted a case to ESRI and I got on the phone with tech support and he said that at least for my situation... The Integrated Receiver was the right selection for use with my Garmin GLO. He said since the integrated receiver on the Ipad Pro uses the the signal from the GLO it doesn't need to be selected within the collector app as a location provider. I tested this and it worked if I just used the default settings. It didn't work if I selected the garmin glo as a the receiver within the collector app. They sent me these urls. I hope this helps you the second one lists the gps receivers that they support that can be used directly with the app.

http://doc.arcgis.com/en/collector/ios/collect-data/high-accuracy-gps.htm
http://doc.arcgis.com/en/collector/ios/create-maps/gps-receiver-support.htm
http://doc.arcgis.com/en/collector/ios/create-maps/gps-high-accuracy-receivers.htm

MarkYerington
Occasional Contributor III

I am using a Trimble R1 also. I would say there is a bug in the communication between the receiver and collector.  I to cannot get GPS to function when choosing the Trimble Receiver.  The only way I can get GPS to function is use the integrated receiver.  Then in the accuracy down at the bottom of collector the lowest I could get the read out to display was 16.4 ft, while GNSS status read 13 in. and  my actual repeated shot locations are 6" to a 1'  horizontal residual on a known control monument.

MichaelHeyroth
New Contributor III

Hi Mark,

I also just started using a Trimble R1 with collector.

It is using the locations from the R1 just fine, usually 15inchs, and I confirmed on known locations.

However,  within the collector app it only shows 16.4 feet even though I known it is much better than that.

Did you ever get this situation figured out??

Thanks in advance

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MatthewTwietmeyer
New Contributor III

Yes. With lower level GPS Receivers the integrated receiver setting is to be used. Esri has published a list of tested and viable high accuracy receivers that work directly within the app. The URL of those are above

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MichaelHeyroth
New Contributor III

Ok Thanks

But I'm still a bit confused.

My Collector is set for integrated receiver and it still says 16.4 feet for accuracy even though the true accuracy is about 15-20 inches and everything else is working great.

Is this just a bug or can it be changed for the real accuracy to be displayed in collector?

Just wondering I guess

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MichaelHeyroth
New Contributor III

Please see this thread and see if you have any insight to my problem with collector and my R1 gps which seems to be the same as yours.

Thanks in advance

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MatthewTwietmeyer
New Contributor III

I believe it not to be a bug, but further functionality that will be introduced in the next app update. There are two scenarios with collector either you use the integrated receiver or your device is connected from within the collector app settings. The accuracy box I think still needs some work as you can set a threshold but the 16.4 feet must be a default regardless of the true number. 

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MichaelHeyroth
New Contributor III

Sounds reasonable

Thank u so much for the help

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