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ArcGIS Collector won't show location or accuracy after 10.4.0 update

MatthewTwietmeyer

I updated ArcGIS Collector to 10.4.0 and now that brings with it new configuration for using a receiver. My problem now is that Collector can't fix in on my location nor give me a accuracy in ft with my Garmin GLO device. When I go to turn on my location within the map the device can't find my location. I suspect it has to do with the location profile settings, but I can't seem to figure that out. My offline map is in WGS_1984_Web_Mercator _Auxillary_Sphere. The default system is GCS WGS 1984, is there a necessary profile for the garmin glo to function?

Anyone else having this issue?

Matthew Twietmeyer

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EricPescatore2

I am also having a similar issue trying to use a Trimble R1 GNSS. With the 10.4 update, it seems that you can choose (this might have been there on earlier versions too can't recall) but choose between the Provider as a either internal receiver or another device. In my case i wanted it to use the Trimble. When switching the profile to that the GPS locate won't function. I know the unit is correctly configured and hooked via bluetooth. Your not alone. I could go into more details when back into the office.

MatthewTwietmeyer

Eric,

I submitted a case to ESRI and I got on the phone with tech support and he said that at least for my situation... The Integrated Receiver was the right selection for use with my Garmin GLO. He said since the integrated receiver on the Ipad Pro uses the the signal from the GLO it doesn't need to be selected within the collector app as a location provider. I tested this and it worked if I just used the default settings. It didn't work if I selected the garmin glo as a the receiver within the collector app. They sent me these urls. I hope this helps you the second one lists the gps receivers that they support that can be used directly with the app.

http://doc.arcgis.com/en/collector/ios/collect-data/high-accuracy-gps.htm
http://doc.arcgis.com/en/collector/ios/create-maps/gps-receiver-support.htm
http://doc.arcgis.com/en/collector/ios/create-maps/gps-high-accuracy-receivers.htm

MAGICMuscatineAreaGeographicIn

I am using a Trimble R1 also. I would say there is a bug in the communication between the receiver and collector. I to cannot get GPS to function when choosing the Trimble Receiver. The only way I can get GPS to function is use the integrated receiver. Then in the accuracy down at the bottom of collector the lowest I could get the read out to display was 16.4 ft, while GNSS status read 13 in. and my actual repeated shot locations are 6" to a 1' horizontal residual on a known control monument.

MichaelHeyroth

Hi Mark,

I also just started using a Trimble R1 with collector.

It is using the locations from the R1 just fine, usually 15inchs, and I confirmed on known locations.

However, within the collector app it only shows 16.4 feet even though I known it is much better than that.

Did you ever get this situation figured out??

Thanks in advance

GeorgeKhristoforov_0-1634832443147.png

MatthewTwietmeyer

Yes. With lower level GPS Receivers the integrated receiver setting is to be used. Esri has published a list of tested and viable high accuracy receivers that work directly within the app. The URL of those are above

MichaelHeyroth

Please see this thread and see if you have any insight to my problem with collector and my R1 gps which seems to be the same as yours.

Thanks in advance

MatthewTwietmeyer

I believe it not to be a bug, but further functionality that will be introduced in the next app update. There are two scenarios with collector either you use the integrated receiver or your device is connected from within the collector app settings. The accuracy box I think still needs some work as you can set a threshold but the 16.4 feet must be a default regardless of the true number.

TimSandstrom1

So I'm having the same issue. R1 is connected to my iOS device. I open Collector and by natural common sense told it under the Location Provider to use the Trimble R1. When doing that I get no GPS location when opening any web map (do not see dot on map or cannot collect a feature).

If I am reading comments above right, you are actually suppose to choose Integrated Receiver and I'll still get the accuracy of the R1? I have an ESRI person working a ticket for me right now and claims they have no issue when setting up an R1 and Collector.

MAGICMuscatineAreaGeographicIn

Yes you have to use integrated receiver . That is the only way I can get GPS to be active at all with the latest collector for ArcGIS. I have no idea how esri is getting it to work otherwise with this many people having the same problem.

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MichaelHeyroth

I agree with Mark.

I also am using integrated receiver and getting sub meter accuracy, even though it shows 16.4.

I just spoke with Gale Shea from Sieler and she is also looking into this scenario.

I will share if she has a work around.

HAve a great day

JayRiester1

Mike, I work with Gale and we are looking into this and will document this on our Mapping support blog.

Stay tuned.

Thanks,

Jay

MichaelHeyroth

Thanks jay!!!!

Looking forward to it

BobDay

Hi All,

I too had problems getting our location accuracy (bottom left corner of Collector screen) and the blue dot (user’s location) to show up after I selected the Trimble Unit (R1) as the Collector App's "Provider" in Location Settings. I am glad that the GNSS overwrites the GPS no matter what the application displays, however I want my users to be able to know their accuracy while they collect data.

By adding some GNSS Metadata Fields to my feature service in AGO, I was able to get the blue location dot to show up, as well as see my GNSS accuracy.

Step 1: Add some (not all are needed) GNSS Accuracy Metadata Fields to points feature class in AGO, save web map

Step 2: Open iPad settings, connect Bluetooth to GNSS receiver

Step 3: Open GNSS Status App (iPad, Android) and connect to GNSS receiver

Step 4: Open Collector and change “Provider” settings to your GNSS receiver instead of the Integrated Receiver, this will make Collector ask if it can open the GNSS Status App, allow it to do so

Step 5: Open Collector Web Map, it should zoom to where ever you are and you should see your location dot as well as the GNSS receiver accuracy

My experience is that feature services without the GNSS accuracy fields do not allow the GNSS receiver to be the “Provider” in the locations settings. Follow my link above and add the GNSS accuracy fields to your feature service (you can do this in AGO so you don’t have to re-publish the service), then try making your GNSS receiver the “Provider” in Collector without any issues.

I hope this works for you!

~Casey

JayRiester1

Casey,

Thank you for this detailed information. Hopefully this helps the users that were experiencing issues of current accuracy indicator in Collector for iOS.

I already had GNSS Metadata field from the beginning so maybe this is why I never experienced this issue?

Can someone from the Esri Collector team confirm that you have to have a certain Metadata field in order for the Accuracy location to show up in the Full release of Collector for iOS?

Thanks,

Jay

Anonymous User

One more thing I forgot to add in my previous post (posted under Bob Day's profile by accident)...

Step 1.5: Create Tracking Feature Layer in AGO and add it to your web map.

Sorry for that oversight, hope this works.

Thanks,
Casey

CliffHoeffner1

I can't comment to the Garmin GLO, but I can to the Trimble R1.

To get the positional accuracy into Collector with the Trimble R1 you need to do the following.

Install the Trimble GNSS Status App on your Device and set the following
1. (Menu -> Real-Time Config) Set your real-time correction source (Usually SBAS)
2. (Menu -> NEMA Settings) Tap the chevron arrow at the bottom left to move all the NMEA messages to the right. Tap Apply to Receiver at the bottom. Tap SSP 1. Tap Save.
In Collector, Tap Location Provider. Tap the "+" to add a new receiver. You should see the R1 listed as "GNSS & the last 5 digits of the SN#, ex GNSS: 12345. Tap it and set the Height (not required). Tap Ok to save. You should now see the R1 as a provider. Tap it. You will see the GNSS Status Utility open then disappear. After this you should see a "check" Next the the R1. Tap the back button to return to the settings screen

From Testing with the Beta iOS, Andriod, Windows 10, iOS nonbeta (pre iOS 10 upgrade) & Windows 10 non-beta, adding and setting up the GPS Meta data fields are not required to see the accuracy of the R1 in the map window accuracy badge.

If your having issues,

I would check that your GNSS Status app is updated to the the latest version and that your R1 firmware up to date.
Delete any connections you created before and redo #1 & #2 above.

GaleShea

Bottom line is - when the settings are correct - the Accuracy reading in Trimble GNSS Status and in Collector should both read the same distance value. And when you have corrections being applied - under open sky, you should expect reliable sub-meter results with an R1.

Remember also - regarding your Location Profile for the continental US - if using SBAS with the ESRI Web Mercator basemaps - the Default can be used. (No transformation needed.) But if you are using a RTN/VRS correction network that provides NAD83 (2011) based corrections - your Location Profile will need to set-up the correct datum transformation. (Here in Wisconsin I named my Profile "Wiscors").

Collector Location Profile for NAD83 (2011) to WGS84 transformation

Other locations will be similar - or else you may introduce the infamous ~1 meter datum shift problem.

JayRiester1

Here is a screen shot showing the SBAS/WAAS with Trimble R1 accuracy in the Trimble GNSS Status App and in Collector. I had left Collector in metric. It says 42 CM.

Jay

Trimble GNSS Status "Trimble R1" with ArcGIS Collector

MAGICMuscatineAreaGeographicIn

Wow lots of activity, I will try adding metadata fields to the dataset and see what happens. Thanks!

MichaelHeyroth

I have tried the method described by Cliff Hoeffner with a R1, collector and no metadata.

I seems to be working great. The true accuracy is displayed in feet( about 1.5 ) in the collector app.

thanks cliff

GaleShea

Another item that likely affects the ability to display your location is the map extent of the base map in the Collector project. If you and your GPS device are outside the set map extent - it may have trouble with location display.

(Example today, a project in Iowa with a map extent of the Dubuque area - would not display GPS location when opened in Collector in the Iowa City area.)

MichaelSteiner1

Thanks for sharing, having the same problem and Collector starts beeping and vibrating telling me the accuracy is greater than 1:25 something, the GNSS reports 28-30 cm? Any answers?

JayRiester1

Here is a blog post that I created about setting up the Location Profile in Collector.

https://mapsupport.seilerinst.com/2017/07/21/location-profile-setup-for-real-time-corrections-with-esri-collector/

I am using my Trimble R2 Sub Foot receiver with Android phone as the example with Wisconsin DOT VRS - "WISCORS".

I hope this helps.

Thanks,

Jay

RandyBurton

Thanks jriester13‌. It looks very helpful.

ScottKiley

Thanks for the support docs Jay‌ & Gale‌

PankajJamwal1

Hi,

I am using Panasonic Toughpad windows tablet and my collector is set for integrated receiver. The accuracy on the collector doesn't move and down and stays at 16.4 feet. I was wondering if anybody knows how to sort out this issue and what actually is causing this?

Thanks in advance.

Anonymous User

Pankaj,

This geonet post may help you:

https://community.esri.com/thread/171705

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