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Error: story map tour save failed please try again - any tips?

KimLangenberg

Hi all,

I am trying to make changes to my Map Tour by e.g. adding new tour points and pictures to the Tour. However, when I try to save my changes the following error message appears in red : story map tour save failed please try again. Whenever I make changes to the text only, it saves without problem.

I have done the following:

- in arcmap I created 3 feature classes, merged them into and and filled its attribute table containing name, caption, url, thumb_url, color.

- shared as a service and uploaded to ArcGIS Online.

- then created the Map Tour by using the template

I saw in an earlier post in March this could possibly a bug. Does anyone have an update on this? Is this an actual bug or am I simply overseeing something or doing something wrong?

Thanks in advance for your answers!

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GregoryL_Azou

Hi,

Unfortunately I'm not able to diagnose completely with that error but looks like if you share it publicly I should be able to reproduce. Could you share the tour publicly? Thanks

KimLangenberg

Hi Gregory, I got the following error in the developer console (please see attached). Thanks in advance!

GregoryL_Azou

Ok, thanks, that's pretty strange. I will wait for your next message.

If you don't see anything special in developer console, making your Tour public and sharing it here would certainly help me diagnose.

KimLangenberg

Gregory, thanks for your reply. Yes I can change settings. Make changes to the text and change color etc. The problem only occurs when I am trying to add a new tour point and picture URLs. That just won't do it for me.

In the meantime I worked around it by adding the points and pictures URLs in ArcMap and then sharing it again overwriting the feature layer. However, in the future I might be creating 50 or so more storymaps and I'd like to do that as efficiently as possible.

I won't be back in work until monday. i will open the developer console then and see if I can detect any messages. You will hear back from me again then. Thanks again!

GregoryL_Azou

Hi,

Sorry about your issue.

This should work, the bug fixed with last release was preventing the build to open.

Can you make a change to the settings of the application (next to the save button)?

Can you change the color of a map marker through the map?

Could you open the developer console (usually F12) and see if you have any specific message.

Thanks

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