Unable to access Living Atlas Subscriber content from portal

Question

I am unable to enable Living Atlas Subscriber content in ArcGIS Portal ( portal 10.6.1 single box installation). When I try to enable the content at Portal-->Organization --> ArcGIS Online-->Subscriber

getting the error that "The credentials you have provided are not valid or cannot be used with ArcGIS Online Living Atlas content configuration you have specified" . When I verify the developer tools response, found that i am unable to access https://xyz.domain.com/portal/portaladmin/system/content/livingatlas/validate URL and getting "UNABLE_TO_VALIDATE_ONLINE_ORG_USER , java.net.ConnectException: Connection timed out: connect" error.

I am able to access ArcGIS online with the same credentials and able to access subscriber content on ArcGIS Online.

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jill_es · Answer

Excellent, glad to hear that everything is working!

Chaitanya_Ganjam · Answer

I have resolved the problem by adding correct proxy settings at  https://xyz.domain.com/webadaptorname/portaladmin/system/properties. The proper settings are

{"httpProxyHost":"Proxyserver.domain.com",

"httpsProxyHost":"Proxyserver.domain.com",

"httpProxyPort":ProxyserverPort(eg 8090),

"httpsProxyPort":8090

"nonProxyHosts":"portalname.domain.com"} .

All required was to find correct "Proxyserver.domain.com" and it is necessary to mention nonProxyHosts value.

jill_es · Answer

Thank you for that additional information.  With this in mind, I recommend creating a case with Technical Support; doing so would allow for somebody to look into the issue further and get the proper resources looped in.