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Exporting layouts shows blank Map Frame and legend in PDF and JPEG

RineyWoodbridge

Hello all, I am working on ArcPro 3.4.2 and am having trouble exporting my map frames in a layout. When I share the layout as a PDF or JPEG the map frame and associated legend show up blank. I am using all the default export settings and map frame settings. The image shows what the layout should look like and the map frame properties and the other image shows the blank result of exporting the layout.

It seems to be happening on newer created projects and copying the layout to the clipboard and pasting somewhere else doesn't have the same issue. Any help is appreciated.

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niftymaker

Hello, I've tried the workaround steps but none worked. I don't have blank map frames and I've already imported the layout file to a blank project as others suggested but still not working. My real problem is that my company only have licensing for 3.2 version and I'm unable to update to the fixed version... is there anything else that I could try? Thanks

PabloCesarMarinSoto

I have the same issue with thath version, im going to updated new version and going to try again

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DavidLeggett

I have experienced this issue a few times. A quick workaround for me that works is to Open a new map Project - Select the layouts from the catalog view and Copy. Create blank layout in new project (creates a layout folder in catalog) and paste layouts into the new project catalog layout folder. Pasting the layouts also brings across all maps/views. Open each of the copied Maps and Layouts and export layout now as expected. Hope this helps.

DanielleSchaffeld5

I had the same problem. Saving the layout file, opening a new project, and then importing the layout file fixed it.

Jeremy Wright

I have a theory here, based on triaging a very similar issue recently.

Two questions:

1. Is your content coming from map services?

2. Are the "layers" in the PDF still there, even if the map is drawing blank?

A common configuration that some enterprise services have is that they have cooked cache tiles, but the backing source data has been removed. That means you get responses if you ask for the cached tiles, but you get blank results if you do an Export request. Ostensibly this is a configuration problem on the service. The administrator should disable the capability to make dynamic requests in the service's configuration. Unfortunately there's not a way for the Pro client to detect this weird misconfiguration, so there's no way for us to throw an error message for this.

RineyWoodbridge

Thank you for you response. There were no empty map frames during any export. Making a new layout within the project does not solve the issue, but making a new project with the same data does. It would be helpful to know the root of this to avoid it during project creation.

I notice on the BUG page it mentions that it has been fixed in version 3.5. Does this mean that it will no longer be an issue in upcoming versions of ArcPro?

Aubri Otis

It sounds like you are running into BUG-000173108 . The workaround is to delete any empty map frames you might have on the page. That usually solves the problem in the export. You can also try copying the layout to a new project or saving it as a layout file and importing it into the existing project.

Sothea_VOEUN

I have been experiencing to this issue. But once I refreshed the internet, everything looked fine.
Maybe you can try to refresh the internet.
One more thing is that Make Sure You Select 24-bit True Color when choosing JPEG file format.
Hope this work!

Screenshot 2025-03-05 092911.png

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