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Imagery Layer not loading onto Web Map after building overviews

sophered

Hello!!! After finally successfully creating a mosaic dataset and properly registering the data source so that it can be uploaded as an image service, I noticed that the images would only be viewable at a very close scale. I used the "Build Overviews" tool in ArcGIS Pro to help with this issue BUT now after republishing, I'm running into this error whenever I try to view the layer in a web map in portal.

I'm wondering if there are any other solutions to this issue, possibly removing the overviews and using caching instead? I'm very inexperienced with tile caching so I'm unsure of the benefits/disadvantages of using that method instead. Here's some background: These images are scanned maps and I have around 1500 of them to add to the mosaic dataset. I need to be able to incorporate the web map in an application that allows users to search/query the images by certain attributes, but I've been getting caught up with setting up the mosaic dataset and now incorporating it into a web map. Any help + documentation is very much appreciated!

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mvolz47

You should have a separate Server Manager for Image Server role compared to your standard ArcGIS Server role.

You would have your web adaptor setup to differentiate the 2 server environments.

In my environment I have https://"DNS Alias"/server/manager for standard services

I have https://"DNS Alias"/image/manager. You might also be able to use machine name https://"Machine name:6443/argis/manager" to access your Image Server manager. Port might be 7443 if that does not work.

The web adaptor is setup to know how to route the REST service calls to the appropriate server.

When you get access to your Image Server Manager, you can then register the UNC path to raw imagery and overviews and then the error messages would hopefully go away.

sophered

Really appreciating the help on this. I used a folder datastore to register that particular folder with the server, and used unc paths for that. However, I registered it with the server not an image server. How would I go about registering the path with the image server as opposed to the usual server that I use to register map image services, etc.?

i looked through the logs on our server and saw these errors, if that helps.

mvolz47

Did you register the unc path with image server as it will need to read the raw imagery and overview from there?

sophered

just an fyi, im pretty inexperienced with anything involving imagery haha. i had an earlier version that i published as an image service (using publish as web layer) but after looking into it i think i had actually copied the one that was working to the server. so it most likely has everything to do with registering it and NOT the overviews actually. i published a REGISTERED version after building overviews and that registered version did not give me any "data is not registered with the server" errors when publishing so i thought i fixed all of the paths. Is there anything that would cause for the errors to not arise, but for it to not be able to be added as a layer to the map?

mvolz47

What do you mean by reuploading (I'm confused)? Are you not just adding the image service to the webmap by the service URL?

sophered

I am currently using UNC paths for everything! I did try uploading the image service before building the overviews and it was working fine then. However, after building overviews and reuploading, i got that error

sophered

Yes they were saved on the same network drive.

mvolz47

Are you storing your raw imagery and overviews in the same location on a shared network drive?

sophered

@MichaelVolz Yes I do!! I was able to publish it as an image service successfully, the issue was that it was only viewable at a VERY close scale. I also noticed that configuring popups on the image service only worked in old map viewer and not new, but im trying to get the scale issue sorted out first before addressing that haha.

mvolz47

Do you have Image Server role of ArcGIS Server to create an image service from the Raster Mosaic Dataset (RMD)?

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