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Not able to sign in

TimWitt2

Hey everybody,

I just downloaded ArcGIS Pro but I am not able to sign in. In the help file it says once downloaded and installed, I should be able to use my organizational account to sign in and start ArcGIS Pro.

When I start up ArcGIS Pro I see screenshot 1. I then click on "Configure your licensing portal". What URL am I supposed to put under Sign in to ArcGIS Online? I assume this is why I am not able to sign in?

Any help would be appreciated!

Thanks,

Tim

screenshot_1.png

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Accepted answers

TimWitt2

Brian,

thanks for the quick replies and trying to help!

I figured it out.

I right-clicked the screen, properties and copied the Address URL. I pasted the link into IE, which told me that I needed to enable SSL and TSL (Go to Internet Options -> Advanced -> Scroll down to security and check the SSL and TSL checkboxes.

When I went there I noticed that TSL was not checked. Once I checked it and restarted ArcGIS Pro I am now able to see the login screen.

Might be something to add to the help file in case other people run into this issue.

Tim

All comments

TimWitt2

Brian,

thanks for the quick replies and trying to help!

I figured it out.

When I went there I noticed that TSL was not checked. Once I checked it and restarted ArcGIS Pro I am now able to see the login screen.

Might be something to add to the help file in case other people run into this issue.

Tim

TimWitt2

Even with this URL I still get the same screen.

BrianSapp1

Hi Tim,

Try changing your URL to http://www.arcgis.com/. This is the URL that I login into, but use my Organization's login credentials.

Brian

TimWitt2

Hey Brian,

Yes, my admin has given my user name the permission. Maybe the url I am using is wrong (see screenshot)?

Tim

screenshot_2.png

BrianSapp1

Hi Tim,

Do you know if your Admin for your ArcGIS Online account has granted your user name permissions to ArcGIS Pro? The license manager is now built into ArcGIS Online and only available to ArcGIS Online Administrators.

Hope this helps.

Thanks,

Brian

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