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Código de erro: STATUS_ACCESS_VIOLATION ao usar o Visualizador de Mapas do AGOL

JosephZebrowski

Recentemente, comecei a receber o seguinte erro no navegador quando carrego uma camada no Visualizador de Mapas do AGOL ou realizo alguma outra ação:

Código de erro: STATUS_ACCESS_VIOLATION.

Isso acontece independentemente do navegador que estou usando e em computadores diferentes. Também acontece quando não estou conectado a uma conta do AGOL. Só tenho esse problema com o Visualizador de Mapas atual. Tudo funciona bem no Visualizador de Mapas Clássico. Também notei recentemente que, às vezes, os mapas não carregam no Visualizador de Mapas atual, mas carregam no Visualizador de Mapas Clássico. Tentei desativar as extensões e limpar o cache do navegador, mas não adiantou.

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Accepted answers

Now "fixed": This issue was caused by a bug in Google Chrome 126 and Microsoft Edge 126. The issue has been resolved in Google Chrome 127 and Microsoft Edge 127. To resolve this issue in ArcGIS Enterprise, update your web browsers to the latest version.

All comments

RussRoberts

We have an issue logged and its due to a recent chrome/edge update that you will see when using the item browser in certain apps. You can track the issue here BUG-000168462.

PeterKnoop

@RussRoberts we have a user in our ArcGIS Online organization reporting this error occurs now whenever they try to open the Groups tab in Chrome/Edge. Is this likely another manifestation of the same bug?

RussRoberts

Yup can be seen across the groups and gallery page as well.

DavidDecker

Have we seen any notice of an ETA for resolution?

I am having the same issue regarding the Error code: STATUS_ACCESS_VIOLATION when attempting access Groups tab for multiple browsers (Chrome, Edge, Firefox).

MT_JenAmes

@RussRoberts I'm getting this error message trying to edit an Instant App. I am also using this same map in an EB app and a Dashboard, but the Instant App version is the only one throwing this error. Is this potentially the same bug?

AleMardones

I get the same error when I try to edit an Instant App or add a layer to a Web Map.

RussRoberts

We are planning on rolling out an update tonight to ArcGIS Online that should resolve this issue.

cdevault_pickett

I have one user reporting this with ArcGIS Enterprise 11.2, curious to see if anyone else has had this issue with Enterprise.

RussRoberts

Yup this is related to a recent chromium update. This will also be planned to be fixed with our release tonight.

PeterKnoop

Anyone needing a workaround before the update, the instructions in BUG-000168462 for Chrome are incorrect. It should say

Google Chrome can be launched with this setting automatically disabled by opening its Properties > Shortcut and appending the following argument to the Target value '--disable-renderer-accessibility'.

(Chrome does not have a '--force-disable-renderer-accessibility' command-line option.)

Ramon_de_Leon

This is happening to me know when accessing the Groups tab or when I try to add a layer in Map Viewer

RussRoberts

The ArcGIS Online update has rolled out. LMK if you are still seeing this issue. Thanks!

MikhaylaB

Has an update been rolled out for portal by chance? I'm having the same error when accessing Groups and Gallery from portal.

RussRoberts

This update has only rolled out to ArcGIS Online. You can track the portal/enterprise issue here: BUG-000168528

DavidDecker

Chrome/Edge continue to show the same issues @Mikhalya B within Enterprise/Portal, as well; Firefox browser appears to be working without err now. (Previously we were experiencing cache related issues simultaneously to this err however this has since been resolved).

MikhaylaB

Thanks for the reply. We were also experiencing cache issues and continue to have chrome issues. I haven't tried Firefox but will give it a shot.

A_Alva

We have 2 members of our organization having this issue on 11.2 for the Groups, Gallery, and Search pages.

MikhaylaB

Have you guys tried adding a new layer to an existing web map? I'm getting the same error when I click Browse layers as I do when clicking Groups or Gallery

RussRoberts

Yup this is due to the shared item browser component used in gallery and item browsing for layers like in Scene Viewer and Map Viewer.

Are you able to check out this blog

https://esriaustraliatechblog.wordpress.com/2024/06/26/defect-notice-status_access_violation-error-in-arcgis-online-and-enterprise/

Key details on it

For Chrome: chrome://accessibility
For Edge: edge://accessibility

And disable / uncheck Web Accessibility and leave the tab open.

In my testing this solved the tab crash you are seeing. I was also able to reproduce this issue when I had chrome Reading Mode enabled.

We are not able to reproduce this issue with Chrome beta 127 build but that is not due to release at the end of July.

Also seeing this issue in Enterprise 11.3 using Edge today.

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