Limitação do Suporte MyEsri

RGK

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Permitir uma funcionalidade mais específica na "View Support".  Mesmo com o usuário adicionado aos chamadores autorizados, ele não poderá enviar uma solicitação a menos que a "View Support" esteja habilitada.<\/P>

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Habilitar a "View Support" fornece acesso a todas as chamadas,  o Site deve ter a capacidade de atribuir acesso para que os usuários visualizem apenas suas solicitações de suporte enviadas.<\/P><\/BODY><\/HTML>

TeresaDolan

My Esri recently added some functionality to allow organizations have an "Owner Only" flag set for them. With this setting turned ON, users (that is, authorized callers) at an organization are only able to see technical support cases they themselves submitted. They cannot see cases submitted by their colleagues.

Admins with View Technical Support Information permission at the organization will continue to see all cases, regardless of the flag setting.

For domestic organizations, contact your organization's Customer Service Representative (CSR) for more information. Your CSR is listed on your My Organizations > Overview page. For non-US organizations, contact your distributor.