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New Home Page Editor (June 2020) Image Upload Failing

MaryEllen_Perko

Hi. I realize the new home page editor has only been live less than a day, so I expect a few kinks. Right now, I am unable to upload a logo or custom cover. For a logo file, I get an error "unable to add the logo image" (it's a small .jpg file). And the custom cover just spins after I click save.

Any ideas out there?

Thanks

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Accepted answers

Mike Minami

Mary Ellen Perko We made a change to your organization subscription that should address the issue. It was a specific problem with the way your subscription was configured. So it should work now.

Thanks!

Mike

All comments

Mike Minami

Can you describe what's happening a little more?

Do you get past the upload dialog or is it just hanging?
What browser are you using?
Can you share your image here?
Do you see any error message?

Thanks,

Mike

MaryEllen_Perko

Hi. Thanks for looking into this.

I do not get past the upload dialog. At least in the 10 minutes or so that I've let it run. I just cancel it.

I have tried the upload in both Chrome and Edge.

I do not see any errors other than the one that pops up for the logo upload I mentioned.

Below is one of the test image files I've tried.

Thanks.

Mike Minami

Unfortunately, I can't reproduce your problem. Are you able to upload images in other areas of ArcGIS Online? For example, can you upload this image as the thumbnail of an item? I'm wondering if you're just having a general problem uploading files.

Perhaps you can try this with Chrome's developer tools.

1. Get to the point where you select your image, but don't click save yet.

2. On the keyboard, hit ctrl-shift-i (lower case letter i) simultaneously. You'll see a window appear or part of the browser window taken over

3. Click the Network tab in the dev tools

4. Click Save to upload your image

The network tab shows the requests that get sent. You should see 1 or 2 entries. If you click on them, on the left side, and on the right, you have Headers, Preview and Response, you might be able to see an error message from the request that doesn't get shown to you. In my case, you can see that the image upload was a success.

This could help us troubleshoot the problem.

Thanks,

Mike

MaryEllen_Perko

Thank you. I am able to successfully upload the same image as a thumbnail for a web map.

Following your instructions in Chrome, I get the following (for the logo upload):

Does that mean anything to you?

Anonymous User

Hi Mary Ellen Perko‌,

While our developers are looking into the error you have posted above, I think it also would help if we got you connected with Esri Support. An analyst can take a closer look at the specific images and hopefully get an issue logged. I would be happy to get a case started for you - let me know.

Thanks,

-Peter

MaryEllen_Perko

Please do. That would be great. Thank you.

Anonymous User

Thanks Mary Ellen Perko‌,case has been created and an analyst should be in touch ASAP.

Best,

-Peter

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