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Pro maps won't load when using docking station

BenBaker1

Has anyone else had an issue with map tabs in ArcGIS Pro not loading when running a laptop through a docking station? Pro works fine when using the laptop alone, or running a monitor directly from the display port, but when I try to run two external monitors through the docking station, I never get past "Loading Map..."

I'm using a DisplayLink plugable USB 3.0 Docking Station and have verified the latest driver is installed.

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Accepted answers

BenBaker1

I was going to try this, but found that my computer (I've only had 2 months) had only created 1 restore point, which was after the suspected update was installed. For now, the solution that appears to be working, is running one monitor through the computer itself, and one through the docking station. It's not ideal, but it allows me to run Pro and 2 screens without any issues.

All comments

ThomasColson

We're only allowed to use Dell/Thunderbolt.

BenBaker1

Interesting. It worked until a few weeks ago, though.Have you found that to be true with other docking stations as well? I'm not using a Dell (Thunderbolt) dock.

ThomasColson

Unfortunately, Dell laptops (recently, last 2 years) switched the docking station hardware on their laptops and docks, which effectively rendered them non-working (Thunderbolt).

BenBaker1

That is correct.

ThomasColson

Let me guess, you're using a Dell Laptop.......

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