Cannot Check License In

RebeccaWingate

I cannot check a license back in. The license is from a textbook and I am the organization administrator. See error message screenshot attached. I also shared a screenshot of the portals I am connected to.

I followed the instructions in the two articles below:

https://pro.arcgis.com/en/pro-app/help/projects/manage-portal-connections-from-arcgis-pro.htm 

https://support.esri.com/en/technical-article/000014443 

I'm logged into arcgis.com portal and the IllinoisTech1 organization portal. No matter which of the portals is set as active, I get the same message. 

ArcGIS Pro cannot be set to work in online mode because the Portal you are connecting to is no longer accessible. Please contact your organization's administrator. 

I have not been able to figure this out. My last resort is going to be to uninstall and reinstall the software, however, I'm concerned that if I do that, the license will be permanently stuck in the "in between" mode--neither active on my computer nor accessible from any other computers. 

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arcgis licensing (2).png

Engineers.zip

MyFindTask_ZoomInResults.txt.zip

QueryExample.html.zip

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Robert_LeClair

Hi Rebecca - you're welcome.  Ah, I see - thx for the details.  I'd recommend contacting Esri Support Services.  If you would like to get in contact with an Esri Support Analyst, please call 1 (888) 377-4575 and choose option 2.