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Offline Map Area Error

AshleyHayes2

I am trying to use ArcGIS Online to create a 'map area' for offline use in Collector. After drawing the map area I receive an error message, "The two items must be shared the same way for this Relationship Type". When I create the map area in Collector itself there is no error, but I want to create in ArcGIS Online so I can easily allow others to use. Any suggestions?

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JamieDodd

Thanks, this helped me. I had to unshare to all groups and in one instance, that involved changing group ownership. Once it was no longer shared to any groups, I created the offline areas without issue. Thanks again!

BryceRyals

2026 now, ran into this issue today while trying to recreate an offline area in Field Maps Designer. Fixing the sharing settings did not work. Luckily, my workaround was pretty simple. I just went back to the relevant Web Map in AGOL and saved a new copy using "Save As". This copy then had offline areas successfully created, shared, and downloaded to mobile devices

Kevin_MacLeod

Halfway through 2025. Still a problem. Even though there are workarounds, hopefully they fix this bug or create a product enhancement so does not require workarounds. As with others here, there are various reasons some or most of the workarounds above will not work for my org or at the least are not ideal and in reality I don't have time to dig in to. I have dozens of Workforce maps I have inherited. The idea of workforce is it to scale and support BIG customers. Big customers needs turnkey products at least for common use cases. Offline for WorkForce is basically the product itself in a nutshell. Half our service area has little to no mobile data.

Perhaps with WorkForce being retired and folded into Field Maps this will improve. On the other hand, it may also move this to lower priority and continue to persist for a few more years. In that case I may look for other software. It would useful if we could hear from an Esri engineer on if this is in the roadmap to fix or solve, to be able to plan for the future for deploying a mobile GIS.

Workaround: I went back on one workforce project as the map owner on Workforce. I even removed some feature layers that were in there for general reference and had sync enabled. So it's just the workers and assignments. I then unshared the Dispatch and Worker Maps and the layers in them. And... while it did let me create Offline areas, about half my Assignments became un-editable. For me and my colleague. So basically offline I can't get to work. With just out of the box an Assignment layer and that is all, in the map.

I see the app was last updated two years ago, 2023. I know it will eventually be in Field Maps but it will take years probably to iron out the bugs. Meantime we need it to work now. Or at least, hopefully they can release one more update sometime this summer would hopefully be possible?

KikSiops

same issue with 11.3 enterprise. Any updates?

Unsharing from group and adding offline area works

JohnWatson_EBA

@PiyaliKundu2 @SarahSaint-Ruth do you know anything about this? I haven't looked into it in a while but appears the bug that had been logged a few years ago is still an issue.

RalphWebster

Issue is still here. 2024

GISAdminSHN

Encountered this issue for the first time today, March 25, 2024. How is this still a thing??

GISAdministratorDuxtonBees

Here we are inAugust 2023 and the issue persists. I am professionally embarrased that the issue still exists. I had to resort to sending field workers a Google Map to achieve their tasks.

Not happy.

kawakawa4

I was having this issue today, but fixed it in the following way:

I found that the map was being shared to a group that I was a member of, but not the owner of. The sharing to this group was not shown in the 'Change sharing' options.
I had to change the ownership of the group above to have my username as the owner, then I could 'unshare' the map with that group.
Then the offline area creation worked.

Hope that helps someone.

vg11

2023 and still having this issue

VGalindo

February 2023 checking in, still necessary to set sharing to owner before saving offline areas

Anonymous User

So I have run into the same issue today and figured out another "fix" for it.

I am using ArcGIS Enterprise Portal 10.9.1 and ArcGIS Field Maps in a disconnected environment (no internet). I was attempting to make a map area in Field Maps for use on a tablet and encountered the above issues. I set all the sharing permissions for everything (web map, feature layers, and service definitions) to be the same and tried again: no dice.

I ran some smaller tests (I was originally trying to make a large map area) and found that a small test in one area worked while another of equal size did not. The difference between the two? The one that did not work contained features that I had collected previously using Field Maps mobile.

I got rid of the error by deleting all the features I made (they were only test features) and then retrying the large area. It worked.

This is obviously not ideal so... @Esri get on it please and thank you.

Anonymous User

5 months later and same

JamesNewhard

It's now 2022. Issue still remains. Turned off all sharing. Error message appeared.

RachelLopez

I have the same problem! Hope ESRI gets around to looking at this...

DataOfficer

@Anonymous User I've still got an ongoing support case with ESRI, assuming it is the same issue (which it may not be).

Anonymous User

I am still having issues with this Bug. I have tried unsharring everything and creating areas to no success and when I make sure the two layers I have are shared the same and the map is not shared at all I still have issues. Has anyone found a solution that works? Has ESRI just stopped trying to fix bugs?

Thanks

JohnWatson_EBA

This error occurred for me using the back end field map app in Portal 10.8.1. The feature service, its related table and basemap are all shared with the same settings.

DataOfficer

I am experiencing this error as well when trying to create Offline Areas for a webmap that is being used in ArcGIS Explorer. I first get the message "The two items must be shared the same way for this Relationship Type." followed by the error: ERROR 000735: Map Area Item ID: Value is required.

This still occurs despite turning off all Sharing as suggested.

Anonymous User

I keep running into this issue too. Seems like a possible regression? It's really frustrating. My work around is to make people generate their own offline areas; my maps are too complicated to turn off sharing for every layer a practical thing. 😞

Katie_Clark

I experienced this issue today in the latest version of ArcGIS Online. Your suggested solution of turning off all the sharing settings for the map and all layers within it worked for me. However, you said that the bug was fixed in version 7.1, and the current version as of today is 8.4. Could this be a new bug with repeat behavior?

MatthewStull1

Make sure to send in a support ticket for this if it's still not working (and make sure to reference the BUG# I mentioned before). Also, make sure you have the latest version of Collector. There was an update for the Collector on Oct 2nd (2020).

Anonymous User

I am having the same problem creating off-line content within the Field Maps web app beta. I also removed all sharing of my content and still received the error.

James_Whitacre

I tried the prescribed work around and I am still getting the error. The bug report referenced above indicates a modified date for the date of this post, September 28, 2020, when accessed on the same date. Not sure what that means, but clearly there seems to be other issues with this bug.

rob_hewy

Thanks for perusing this, I got bogged down by AppStudio on another issue. I turned off sharing on the map (left the layers as is) and I was able to generate the map areas. Sharing is back on now. I will test with collector in a day or two.

MatthewStull1

I talked to ESRI Support today and they confirmed that this is a bug (BUG-000119242) in the system but it will be fixed with the next version (7.1). The workaround is to turn off all sharing and then go in and make your Map Areas. It worked great for me. Make sure to turn off all sharing include the Sharing that you can do directly from the Content window.

MatthewStull1

Did either of you find a solution to this? I am getting the same error.

AshleyHayes2

Robert -- same for me. The share settings are identical in my situation as well.

rob_hewy

I am having the same problem. For me the share settings for the map and the hosted feature layer look identical.

Layer_share

map share

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