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ArcGIS Server Manager | Service error

RvBalimi

Hi there,

Not able to 'create new Site' on ArcGIS Server Manager after ArcGIS Server 10.6 , error attached

The server was unable to access the URL 'https://hostname:6443/arcgis/services'. Please check your firewall and security settings. For more information, see the ArcGIS Server help topic Ports used by ArcGIS Server. You can access this topic in the table of contents by navigating to Administering ArcGIS Server > Securing your ArcGIS Server site > Configuring a secure environment for ArcGIS Server.

My Env : ArcGIS 10.6 on SUSE Linux, Server Installation successful. No firewall running on the server.

Any advice- Thank you

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JonathanQuinn

The account used to run ArcGIS Server can be a local or domain account on any version of ArcGIS Server and any OS type. Any issues with local accounts are likely due to permissions.

JohanLundgren

If I install by using the default arcgis user, it will not work on Windows Server 2012 but works fine on Windows Server 2012 R2? Or do I misunderstand? Is this described in ArcGIS server documentation?

So, before installation of arcgis server 10.4.1 and 10.6.1 on Windows Server 2012, we should create a domain user and install by using that user. We should not let the ArcGIS installation to create a new local user during the installation when we install ArcGIS server on Windows Server 2012. On Windows Server 2012 R2 it works fine to let the ArcGIS installation to create a new local user.

KymMcDonagh

Solved our issue. Was nothing to do anti virus

When setting up the initial ArcGIS enterprise account (before you install the components) I initially set it up as a local account when it should have set it up as a domain account. The local account was throwing up issues for us and not letting me configure arcgis server site. Everything ran smoothy and configured under a domain account with permissions on the server. The domain account we used was also down as an administrator user on the server and can be seen when you click into users on the control panel.

DanielUrbach

Hello!

Can you confirm the following:

1) What version of SuSE are you using?

2) Can you confirm that the user you used to install ArcGIS Server has read/write access to /tmp and full permissions (at least 700) for the installation path of ArcGIS Server and the config-store/directory paths you mentioned

3) Is /hana/Esri mounted from NFS or is it a local disk?

-Danny

JohanLundgren

Hi Kym,

No, not really. I tested with both ArcGIS 10.4.1 and 10.6.1 and both gave me problems on a Windows Server 2012. Then, I installed on Windows Server 2012 R2 and it worked fine. Not sure if the problem might have been caused by any settings in the virus program (Symantec). Both servers was installed with Symantec and on Windows Server 2012 R2 it worked fine, but not on Windows Server 2012. So, I'm not sure what the problem was. I also describe it here: https://community.esri.com/message/796933-re-connector-for-6443-not-added-in-tomcat-after-installation-of-arcgis-server?…

KymMcDonagh

Hi Johan

Did you figure out what to do? I have the same issue with 10.6.1 on windows server 2012

JohanLundgren

Did you manage to solve this? I get the same error when trying to create an ArcGIS site with 10.6.1 on a Windows Server 2012. I change the firewall to accept the following programs:

<ArcGIS Server installation location>\bin\ArcSOC.exe
<ArcGIS Server installation location>\framework\etc\service\bin\ArcGISServer.exe
<ArcGIS Server installation location>\framework\runtime\jre\bin\javaw.exe
<ArcGIS Server installation location>\framework\runtime\jre\bin\rmid.exe

Also added ports in the firewall: 1098, 4000-4004, 6006, 6080, 6099, and 6443.

Added arcgis user to the Administrator group.

I previously installed ArcGIS server 10.6 on a Windows Server 2012 and could create a site without any problem.

About above suggestions, to test connection to the REST service. Why testing that when the site isn't created yet? This problem is not about connection to the REST service. It's about creating an initial ArcGIS site and where it fails for us.

RvBalimi

Hi Rebecca,

No, rest included gives me message 'Invalid URL'

RebeccaStrauch__GISP

Sorry to just in here, but try

https//<machinename>:6443/arcgis/rest/services or the same with http and 6080

you are missing the "/rest/" in the post above. Might be a typo on the post, but just in case.

Typically once you have the xyz.com part, you drop the :6443 and :6080 part. The arcgis mmay be different if you have a web adaptor setup.

RvBalimi

Yes Jayanta,

/hana/Esri/arcgis/server/usr/directories
/hana/Esri/arcgis/server/usr/config-store

have full permission and restarted the server, but still see the error.

"The server was unable to access the URL 'https://hostname:6443/arcgis/services'. Please check your firewall and security settings. For more information, see the ArcGIS Server help topic Ports used by ArcGIS Server. You can access this topic in the table of contents by navigating to Administering ArcGIS Server > Securing your ArcGIS Server site > Configuring a secure environment for ArcGIS Server."

Can you have a look at this server log 6443.Error.rft attached in my previous reply, It says

<Msg time="2018-03-02T11:31:51,812" type="INFO" code="9510" source="Soap" process="167998" thread="75" methodName="" machine="sghanaxx.xyz.com" user="" elapsed="">Failed to authenticate request.</Msg>

<Msg time="2018-03-02T11:31:51,816" type="INFO" code="9510" source="Soap" process="167998" thread="75" methodName="" machine="sghanaxx.xyz.com" user="" elapsed="">Failed to authenticate request.</Msg>

<Msg time="2018-03-02T11:31:51,818" type="WARNING" code="6740" source="Admin" process="167998" thread="48" methodName="" machine="sghanaxx.xyz.com" user="" elapsed="">The machine 'sghanaxx.xyz.com' was not reachable while performing this operation. The server machine will be notified of this change when it comes back online. If ArcGIS Server is going to continue to be unavailable, remove the machine from the site.</Msg>

JayantaPoddar

yes, granted full access to dir

If you have given full control to arcgis account for the config-store and Server Directories, restart the service of ArcGIS Server and try creating the site again. Are you still getting error while creating the site?

RvBalimi

Hi Jayanth,

All I see in admin page is attached.

yes, granted full access to dir.

When ran ....6080/arcgis/rest/services/ URL is get below.

Error: ArcGIS Server Site is not initialized.
Code: 500

Appreciate your help.

JayantaPoddar

Check if the services directory is disabled. Enable it if not enabled by default. Disable the Services Directory—ArcGIS Server Administration (Linux) | ArcGIS Enterprise

Also ensure the ArcGIS account has Full privilege to config-store and Server Directories.

What happens if you browse to https://sghanaxx.xyz.com:6443/arcgis/rest/services or http://sghanaxx.xyz.com:6080/arcgis/rest/services/external-link.jspa?url=https%3A%2F%2Fsghana25.sin.sap.corp%3A6443%2Farcgis%2Fservices

RvBalimi

Hi Jayanta,

Thanks for your reply! I did check ports and config, We have no firewall installed on this server and all ports are open, I could telnet successfully.

sghanaxx:~ # telnet sghanaxx.xyz.com 6443 (also 6080)
Trying xyz.xyz.xyz.48...
Connected to sghanaxx.xyz.com

https://sghanaxx.xyz.com:6443/arcgis/manager/ OK

https://sghanaxx.xyz.com:6443/arcgis/services Error

https://sghanaxx.xyz.com:6443/arcgis/admin/ OK

Please look at the error log. It may give some visibility !!!

6443.Error.rtf

JayantaPoddar

Check if the required ports and programs are allowed through Firewall

Ports used by ArcGIS Server—ArcGIS Server (Linux) Installation Guide (10.6) | ArcGIS Enterprise

Configuring a secure environment for ArcGIS Server—ArcGIS Server Administration (Linux) | ArcGIS Enterprise

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