ArcGIS cannot be set to work offline

Question

Hi Folks

I have a non-commercial ArcGIS account, and named user license for ArcGIS Pro. I have been able to work offline in the past, but recently I have not been able to take  it offline. I get this warning:

Right before it comes up, the line under the request box in ArcGIS pro actually says I am authorized

I have tried everything I can think of, but no luck, and no luck finding any info. I am the admin, yet I cannot find a way to reset from the Online management of license page...

I have never authorized on another computer. The only thing I can think of, is I authorized a different license of Pro (from another AGOL organization that I need to lift some layers to), but then sign out of that one, and back into my non-comm account. Could that have caused the issue with this license?

Any Help would be appreciated!

Howard

AmnoyAm · Answer

Howard,

If you have more than one account for your organization and both are behaving the same way, it is likely that the organization's expiration date is out of sync with the offline expiration date.  In this case, the date need to be addressed on the AGOL organization.  Please contact our Customer Service representative to have it corrected.

HowardKalnitz · Answer

Amnoy

This did not solve this issue - I still cannot check out the Pro License

Howard

AmnoyAm · Answer

Howard,

This is a known bug that popped up recently.  We are working on a fix to address this on the server-side which will likely be completed late next week.  In the meantime, please contact Technical Support if you cannot wait and need the licenses offline before then.  Here is the bug number and information if you need to reference it to Technical Support:

BUG-000113766 - Cannot take Pro licenses offline in situations where license expiration date is not correctly synced with org expiration date.