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ArcGIS Server 10.3 - Could not create object 'ConfigurationFactory'

AndrewHenry

Hi,

I have successfully installed ArcGIS Sever 10.3 on Ubuntu but when I try to create a new site I get the error message:

0x80040154 - Could not create object 'ConfigurationFactory'.

I have attached the log contents from the time I start the server to trying to create the site. I know Ubuntu is not supported but I would be very grateful for any suggestions.

Cheers,

Andy.

server_log.txt.zip

Andy_Morgan_0-1765838211688.png

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DanielUrbach

Andy,

I'm interested to see if you manage to find a solution to this xvfb issue. I spent quite a bit of time trying to work it out on Red Hat 7 when 10.3 came out, but after getting a bug logged for it (which was closed as being fixed in 10.3.1) I gave up on that endeavor. I'm guessing what's happening here in Ubuntu 14.04 is the same issue.

I'm curious as to how you got past this Xvfb issue initially, as you originally said you were getting an error in creating the site, which means you were able to get 10.3 started.

AndrewHenry

Daniel could you share the contents of the 10.3.1 init_xvfb script so I

could check for any glaringly obvious differences?

DanielUrbach

I have not tested that but I believe you can simply run the .Setup script with the -d argument, specifying the existing installation location and it *SHOULD* perform an upgrade.

But if you have not even created a site yet, my recommendation is to simply delete the installation directory and start over with version 10.3.1, just to make sure its a clean install.

AndrewHenry

Good to know! Is it possible to upgrade from 10.3 to 10.3.1?

DanielUrbach

After going back and trying to install 10.3, I run into the same problem. I get the error "ERROR: Unable to start Xvfb on any port in the range 6600 - 6619" when running the startserver.sh script.

I ran into the same problem when 10.3 first came out and I tried to install it on RHEL 7. I never got to the bottom of why it was happening, but the issue was fixed in 10.3.1.

AndrewHenry

Hi Daniel,

thank you for all the feedback. I really appreciate it. It is good to know you got it working!

It now seems like my issue is with xvfb...which doesn't want to start!

DanielUrbach

Andy,

For what it's worth, I managed to get ArcGIS Server 10.3.1 working on Ubuntu Server 14.04 after installing the following packages (all 64-bit):

gettext

libgl1-mesa-dri

libglib2.0-0

libglu1-mesa

libxext6

libxtst6

x11-xkb-utils

libx11-6

libxdmcp6

libxrender1

libxau6

xvfb

If you can verify that these packages are installed, and all of the other requirements are met and it still gives you that error, I recommend trying a reinstallation.

AndrewHenry

Hi again Danny,

the copy and paste messed up a bit. I have re-pasted here. Again the formatting is awful!

esri@zoo:~$ dpkg-query -l '*mesa*'

Desired=Unknown/Install/Remove/Purge/Hold

| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend

|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)

||/ Name Version Architecture Description

+++-====================================================-===============================-===============================-==============================================================================================================

ii libegl1-mesa:amd64 10.1.3-0ubuntu0.4 amd64 free implementation of the EGL API -- runtime

ii libegl1-mesa-drivers:amd64 10.1.3-0ubuntu0.4 amd64 free implementation of the EGL API -- hardware drivers

ii libgl1-mesa-dev 10.1.3-0ubuntu0.4 amd64 free implementation of the OpenGL API -- GLX development files

ii libgl1-mesa-dri:amd64 10.1.3-0ubuntu0.3 amd64 free implementation of the OpenGL API -- DRI modules

un libgl1-mesa-dri-dev <none> <none> (no description available)

un libgl1-mesa-dri-experimental <none> <none> (no description available)

ii libgl1-mesa-glx:amd64 10.1.3-0ubuntu0.4 amd64 free implementation of the OpenGL API -- GLX runtime

ii libgl1-mesa-glx-lts-trusty:amd64 3:6 amd64 Transitional package for libgl1-mesa-glx

un libgl1-mesa-glx-lts-utopic <none> <none> (no description available)

un libgl1-mesa-glx-lts-vivid <none> <none> (no description available)

un libgl1-mesa-glx-no-multiarch <none> <none> (no description available)

un libgl1-mesa-swx11 <none> <none> (no description available)

un libgl1-mesa-swx11-dev <none> <none> (no description available)

ii libglapi-mesa:amd64 10.1.3-0ubuntu0.4 amd64 free implementation of the GL API -- shared library

ii libgles2-mesa:amd64 10.1.3-0ubuntu0.4 amd64 free implementation of the OpenGL|ES 2.x API -- runtime

ii libglu1-mesa:amd64 9.0.0-2 amd64 Mesa OpenGL utility library (GLU)

ii libopenvg1-mesa:amd64 10.1.3-0ubuntu0.4 amd64 free implementation of the OpenVG API -- runtime

ii libosmesa6:amd64 10.1.3-0ubuntu0.4 amd64 Mesa Off-screen rendering extension

ii libwayland-egl1-mesa:amd64 10.1.3-0ubuntu0.4 amd64 implementation of the Wayland EGL platform -- runtime

ii mesa-common-dev 10.1.3-0ubuntu0.4 amd64 Developer documentation for Mesa

ii mesa-common-dev-lts-trusty:amd64 3:6 amd64 Transitional package for mesa-common-dev

ii mesa-utils 8.1.0-2 amd64 Miscellaneous Mesa GL utilities

un mesag3 <none> <none> (no description available)

un xlibmesa-dri <none> <none> (no description available)

un xlibmesa-gl-dev <none> <none> (no description available)

un xlibmesa3 <none> <none> (no description available)

un xlibosmesa-dev <none> <none> (no description available)

Cheers,

Andy.

AndrewHenry

Hi Danny,

the Ubuntu version is 14.04. I did not install the 32 bit versions of any

packages. Here are all the mesa installed

packages:

esri@zoo-:~$ dpkg-query -l 'mesa'

Desired=Unknown/Install/Remove/Purge/Hold

Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend

|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)

||/ Name

Version Architecture Description

ii libegl1-mesa:amd64

10.1.3-0ubuntu0.4 amd64 free

implementation of the EGL API runtime

ii libegl1-mesa-drivers:amd64

10.1.3-0ubuntu0.4 amd64 free

implementation of the EGL API -- hardware drivers

ii libgl1-mesa-dev

10.1.3-0ubuntu0.4 amd64 free

implementation of the OpenGL API -- GLX development files

ii libgl1-mesa-dri:amd64

10.1.3-0ubuntu0.3 amd64 free

implementation of the OpenGL API -- DRI modules

un libgl1-mesa-dri-dev

(no

description available)

Apologies for the crappy formatting!

Cheers,

Andy.

DanielUrbach

Also, what version of Ubuntu are you running?

DanielUrbach

Andy,

More than likely those N/A's are the result of the serverdiag script being written specifically for Red Hat and Red Hat-like operating systems. I don't think it is expecting a Debian-based OS.

Did you also install the 32 bit versions of any of those packages you installed?

Can you specify the exact package name for the Mesa GL library you installed?

-Danny

AndrewHenry

Thanks Daniel and Dustin for the feedback however after installing, what I think are all the necessary dependencies I am still getting the same error. Interestingly when I run the serverdiag script I get this ouput:

esri@zoo:~$ arcgis/server/tools/serverdiag/serverdiag

========================================================================

ArcGIS for Server Diagnostic Tool

10.3

Hostname: zoo

========================================================================

DIAG000: Check for installation as root [N/A]

DIAG001: Check for 64-bit architecture [PASSED]

DIAG002: Check OS version [WARNING]

DIAG003: Check hostname for invalid characters [N/A]

DIAG004: Check installed packages [N/A]

DIAG005: Check system limits [N/A]

DIAG006: Check OS patches [N/A]

DIAG008: Check HTTP port [N/A]

DIAG009: Check HTTPS port [N/A]

DIAG010: Check Xvfb ports [N/A]

DIAG020: Check hostname IP address mismatches [N/A]

DIAG026: Check processes for ArcGIS core services [N/A]

------------------------------------------------------------------------

There were 0 failure(s) and 1 warning(s) found:

WARNINGS:

------------------------------------------------------------------------

*** DIAG002: Unsupported Linux distribution. Check the ArcGIS for

Server System Requirements for supported Linux distributions.

Do you think the N/A's are an issue? I am considering a fresh install to see if anything changes.

Cheers,

Andy.

DustinHobbs

Greetings Andy,

As you've already stated technically Ubuntu is not one of the supported Operating Systems for an ArcGIS Server Linux install. Please see the link below:

System requirements—Installation Guides (10.3 and 10.3.1) | ArcGIS for Server

I do agree with Danny that most likely you are simply missing a package. The above link will also supply a list of packages as well for the supported versions. This will probably add some insight to the missing packages for your Ubuntu instance.

I hope this information helps.

DanielUrbach

Andy,

It sounds like one or more of the required packages are missing or corrupt.

In particular I would check to make sure you have the Mesa GL libraries installed.

If you run the <installation path>/server/tools/serverdiag/serverdiag script, does it pass the 'Check installed packages' test?

-Danny

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