AGOL Web Map Bookmarks updated/edited does not integrate with Web Mapping Application

Question

Hello,

I am user ArcGIS Online and I've updated/edited/removed bookmarks in my web map but when I try to see the updated bookmarks in the web mapping application (template basic viewer) the bookmarks are all messed up and zoom to areas that should use for another bookmark's location. I don't know why when I make changes in my web map's bookmarks it is not carrying over to the web mapping application. Anyone help on this matter would be appreciated.

Thanks,

Jeremy Jung

Anonymous User · Answer

Sounds like a good plan Jeremy, let me know if I can get a case going for you.

jjeremy525 · Answer

I've disabled and enabled bookmarks and created a new basic viewer web application and I'm getting the same results thank you for your help and I will get with ESRI Support.

Anonymous User · Answer

Hi Jeremy, all the bookmarks are present in the web map's JSON and in the right order. Basic Viewer pulls from the web map's bookmarks. I did notice that some bookmarks went to odd extents. Can you try disabling and re-enabling the bookmarks widget in the Basic Viewer configuration as a troubleshooting step? How does it look if you create a new, test Basic Viewer app?

Beyond this, I would recommend getting in touch with Esri Support and they can assist with troubleshooting this further. Let me know and I can assist with this.

Hope this helps,

-Peter