Como diagnosticar falhas na alteração de permissão do usuário MyEsri?

BillBott

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Como diagnosticar falhas na alteração de permissão do usuário? ,<\/P>

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Marque "Take authorized caller actions" e insira arbitrariamente um número de identificação do chamador<\/P>

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Diz que foi bem-sucedido<\/P>

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 Volte para a conta do usuário, os dados atualizados permanecem inalterados (deveria ser hoje, 02/09/2020)<\/P>

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Clicando no lápis "Edit" e editando novamente, com certeza - a nova permissão não foi aplicada. <\/P>

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Eu tentei meia dúzia de vezes com diferentes números de identificação do chamador. Também atualizei vários outros usuários sem problemas, então parece ser algo específico da conta dele.<\/P><\/BODY><\/HTML>

TeresaDolan

Hi Bill,

Sorry that you are having this issue.

I see that you are editing an existing user. Sometimes there are issues with the backend systems that prevent updates from occurring; when this happens, My Esri sends the user an invitation instead.

While it's true this user's existing connection does not reflect it has been updated, you can see that he has been sent an invitation. Once he accepts the token that was sent to him, his permissions on his existing connection will update.

The reason it is failing is that the backend system has 2 contact records for this user, and My Esri doesn't know which to update. We try to "fail gracefully" and handle this for you, which is why an invitation was sent instead of updating the record. But I agree the end-user experience is a bit confusing.

I see that you are at an organization that has Premium Support. Please contact your TAM (Technical Account Manager) - he can merge the records for you.

Hope this helps,
Teresa