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Collector

ChauhanYashwant

I cannot see my AGOL webmaps in Collector. These appear for a second and then the tab changes to "On Device" maps. When I change the tab back to "All " a message appears " cellular or data connection is required". Surprisingly all these maps are visible in Collector Beta.

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ChauhanYashwant

Hi Derek

There was one webmap with labels. I deleted it (layer still exists).

In my account the maps appear for a split second and then disappear. Display changes to "On Device". I change it manually to "All" and a message pops up "A cellular or WiFi data connection is required" and display changes back to "On Device"

Basically, I cannot work with collector using my account.

DerekLaw

Hi Chauhan,

Sorry for the late reply, I was out of the office on vacation.

> ... are you seeing this behavior in Collector Classic - but it's working correctly in Collector for ArcGIS beta (which would imply you're using an Android device) is that right? ... Yes, that is exactly what I am seeing.

Do the web maps contain new functionality that might not be supported in Collector Classic? For example labels in the new vector tile basemaps?

Hope this helps,

ChauhanYashwant

Hello Derek

A1. Collector on Android

A2. Yes, that is exactly what I am seeing. Yes, I am using it on my Samsung S9+.

A3. Yes, on my office WiFi. I am absolutely sure because all other apps are working and even my maps are working in Collector Beta.

I can give you my login credentials if you want to test. Please email me at yashwant.chauhan@esrimuscat.com

DerekLaw

Hi Chauhan,

Q1) What are you using Collector for ArcGIS on iOS or Android?

> I cannot see my AGOL webmaps in Collector. These appear for a second and then the tab changes to "On Device" maps. ... Surprisingly all these maps are visible in Collector Beta.

Q2) Your statement is confusing: are you seeing this behavior in Collector Classic - but it's working correctly in Collector for ArcGIS beta (which would imply you're using an Android device) is that right?

> When I change the tab back to "All " a message appears " cellular or data connection is required".

Q3) When you're attempting to access all of your web maps, are you connected online? Can you please check?

Hope this helps,

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