Meu Esri Licensing - Botão Cancelar Licença ausente

Question

<\/HEAD>Como administrador no nosso sistema My Esri, preciso cancelar vários arquivos de licença antigos do ArcGIS Desktop no My Esri, mas não há botões "Cancelar Arquivo de Licença" para fazer isso quando procuro esses arquivos de licença. Alguma sugestão?<\/P><\/BODY><\/HTML>

TomLutz · Answer

Hi Jan, yes, you can send that to me via email. tlutz@esri.com

JanSlaats · Answer

Tom, thanks for your offer to investigate. Can I email you our customer number and the File IDs of the licenses in question directly, rather than in this public forum?

Thanks! jslaats-at-tnc-dot-org

TomLutz · Answer

You should be able to cancel that file. Do you have the customer number and file numbers that aren't working properly here? I'll investigate what is happening with these.